U-Haul Moving & Storage at Beechmont Ave

I had a truck rented here for six hours. When I showed up they said they had rented it to someone else. No direction , no help , no I’m sorry. Essentially walked away to help another customer. I went down the road where a nicer person called someone with the same invoice this ovation had canceled and found a truck for me. This individual is mad at the world and does not need to be in customer service. I will recommend no one ever use this location. And to be specific the younger guy there was nice. The older one was awful.

Not sure why all the negative reviews. I had a hitch installed today and my service was excellent. The staff was friendly, efficient, and answered all my questions. Got me in and out in half the quoted time. I also witnessed them with other customers and they gave them the same great treatment. I would definitely go back.

Worst uhaul service that I have ever experienced. So bad that I will never use uhaul again. I called ahead and asked if they had any trucks available and they said yes just one 15 foot truck and I said great I will be right in to pick it up. Get there and the there’s an old man with a dirty coffee jug behind the counter who is the rudest person I ever met just sighs and then asks how can he help me. To which I told him I called about the 15 ft truck just moments ago and would like to rent it. He then laughs and proceeds to tell me that they’re really busy and that I should’ve made a reservation. After that a crowd lined up behind me and he then mumbled under his breath saying a bunch of curse words. So then I asked him if it is available or not and then he proceeds to go through the questions and check out procedures. Younger guy comes over and mumbles under his breath about how ridiculously busy it is and how we need to stay home during a pandemic and a bunch of other curse words about how busy it is. The old man agreed and said some choice words as if I couldn’t hear them talking. Get the truck and they tell me the location and when I got to the location there was no truck. So I went back and told the old man that the truck isn’t in the location that I was told. He then curses some more and gets up in front of at least 10 customers including gun myself walks past me and then kicks both doors open. And tells me that the vin number is on the key and to match up to the the trucks back there and mumbles some more curse words and heads back in. As if things couldn’t get worse I show up to drop off the truck 15 mins before closing and the store was closed and locked. But the younger guy from earlier came out and was yelling at me and another customer as if we are annoying him and told us to take the trucks around back because they’re closed even though he was standing 5 ft away from us. They need people who actually want to do their job instead treating customers as if they were a nuisance.

Made a reservation online for a one-way 15' rental. I had also purchased packing supplies that I had never picked up and didn't need anymore. The attendant helped me save money buy suggesting I return the truck to the same (Beechmont) location instead of one-way for $40 cheaper, and refunded me for the materials I never picked up. Good experience overall.

This location has the worst service. They do not pick up phone calls and do not respond to emails. I had setup my hitch installation service appointment. When I arrived at my appointment time, they told me that hitch has not arrived and they forgot to call me. My next appointment to get the same service is for next week, I am hoping that this is not a repeat of a very bad service from 2 weeks ago. The minimum they could do is to confirm in light of their screw up from past, but that is too much to expect from them.