EagleZip.com Computer & IT Solutions

Customer service needs a huge improvement! Very good at selling you a product not very good at servicing the product! Update: Yes you sent techs out twice at no charge. Considering the service has failed at least once every month we have had your service, including being with out any phones to our business for 4 days in total since we switched to your service, I would guess that’s the least that could be done. No worries we know where we stand with your company and we know how well you return phone calls Ron... still waiting!!! again Thank you!

Terrible customer service. The girl who answers the phone is very rude and doesn't seem to know what is going on. I've called three times to get answers and fell like I'm begging for their service. I've heard it's good.....but when you can't get anyone to come out or install....I'm left to wonder.

I have very good luck with eagle zip for as long as I have had them sense they first opened.

Took 2 times to fix computer. I specifically asked in an email if it was done, I did not hear back. So 3 days went back again, I called and it was done. Good customer service would be to call when an order is done. Oh, and they also lost my computer cord. Not organized at all.

Terrible customer service. I pay my bill early every month and when I called to ask about a discrepancy on my bill, the receptionist told me that there was nothing she could do. I asked her if I could speak to a manager or someone else who could help me, and she told me that management was busy. She refused to let me speak to anyone else about the discrepancy and put me on hold twice. I was on the phone for over 20 minutes trying to resolve the issue.