U-Haul Moving & Storage of Cohoes

Worst experience as a u-haul customer I have ever had. My reservation was not ready when it was scheduled for. The store representative was completely unhelpful and could only direct me to the u-haul customer service phone number. Called them and had the issue escalated multiple levels but still have not reached a resolution and have now been told to just wait. Canceling my reservation and going to be using alternate moving services from now on. Also, if the store manager(Mr. Aziz Khan) reads this, you may want to consider hiring people with better customer service skills if you hope to have any returning customers.

Had a great experience. Rented a car trailer for a day. Absolutely no line and they even hooked it up for me.

Don’t bother trying to get a propane tank filled. Tried going 2 times in a month. They always have an excuse not to help. Even called and asked, was told “ I am pretty sure that we do”. Should have been first sign

Lined up outside for over an hour for an online order. Business does not practice social distancing and allows people in without masks or face coverings. Unsafe business!!!

A tried calling for hours today and yesterday nobody answers the phone