Massage Envy

I received a gift card to Massage Envy but I held off on it for a bit due to the pandemic ... I recently went in for a facial and was pleasantly surprised to see all the Covid guidelines they had in place to keep everyone safe and healthy ... the staff was friendly and very attentive..nNot to mention the facial was amazing ... I will definitely be back and highly recommended it

I had enjoy the massages by Jovial until the closer out for the Pandemia! I had cancel my membership once the year was complete !nThey moved the membership to accommodate the closed months but they did not cancel my membership as requested and today I was charged again!nClaiming I did not signed the request which they purposely omitted to mention BE AWARE ITS NOT JUST A PHONE CALL IF YOU WANT RO CANCEL THEY ARE THEFTS IM DISPUTING CHARGES

Charged my deceased mother for months of services after her death and during the time the location wasn't even open for business due to Covid. They keep saying they will refund the money but it's been 5 months and they still have not done so. Corporate Office is useless as well. They have done NOTHING either although I've communicated with them over and over. Guess Massage Envy is fine taking money from deceased members. Disgusting. I hope you consider going to another massage group. These people are thieves.

WHY NOT ANY TIME FOR A MASSAGE CAN'T GO WRONG

NicolennI am a new member of the New Jersey community. I have also been a member of massage envy for 2 years. Since I have moved from Boston I started going into the Garwood location and I did not have a good experience. My friend had requested a service to be paid on her behalf and the massage envy manager, Nicole put it on my card when I did not authorize the charge. She was also very rude in her customer service. I was not greeted when walking in or spoken to in a professional matter. The day I went in to get serviced and called to confront the unauthorized charge I was told it would be taken off, but the next day she, nicole told me she wouldnt take it off. This has caused me to cancel my membership. This location does not value the customer experience.