T-Mobile

Came here with my boyfriend just to update our SIM cards after Sprint and T-Mobile merged. Two workers were there, both with customers so one guy said he’ll be with us shortly. There was also another woman waiting before us. 10 minutes go by, another two customers had walked in, another 5 minutes go by and the man who said he would be with us shortly started asking the new customers each what their needs were. Although he told them there were people waiting ahead of them, he decided to spend over 5 minutes with each customer to ask what they needed and offer them solutions - why not just put their name down and ask them to wait?! We were never even asked why we were there!! Then another new customer walked in and within 30 seconds the employee asked him what he needed today, while we were still never approached!! We walked out after that, due to the horrible customer service!!!

Best TMobile/Sprint store.. superb team, very helpful and cordial ..special tanks to Bipin and Alison for making a replacement of my Note 20 ultra Soo smooth and as I got the phone on the 1st day of the year it was accompanied by a bag of chocolates.. Best experience so far..keep up the good work!!

This store is bad. Employees are not knowledgeable at all and have no clue about something as simple as an eSim.

The experience here was amazing. I unfortunately cracked my screen and was looking everywhere to get it repaired. Every place I spoke with said two days and price was 250. I happen to check with sprint and learned that my phone insurance coverage covers this type of repair and I would pay 30 bucks. Made an appointment here to get it fixed the gentleman was polite and understanding he offered to not only have it fixed same day but to have 2 cracked phones fixed within 3 hrs. He not only fixed the screens but took the time to charge both phones and ensure they were ready to go within the time he promised. He called within the 3 hrs and pick up was quick and efficient. I couldn't be happier.

Gabriel is fantastic. Very knowledgeable. Shout out Rodrigo and Boopin the tech as well. I recommend you go and speak with one of them.