Metro by T-Mobile

Amanda has been very helpful the past two times that I have been in there replaciymy phones. Thank you.

This place is HORRIBLE. CUSTOMER SERVICE IS HORRIBLE AND MANAGER CASANDRA IS PLAIN RUDE AND JUST AWFUL. THEY GAVE MY HUSBAND THE WRONG PHONE AND NOW WILL NOT LET US EXCHANGE IT FOR THE CORRECT PHONE. THEY SAID IT WAS FINAL SALE BUT NECER EXPLAINED IT TO HIM.

I was going to switch over 4 lines this morning. Very poor customer service. Owner needs to send the manger and sales rep for training on customer service.nWould not recommend!

They take very long ro do what most people do in f minutes it.took.the.20

The customer service is horrible. It seems like no one wants to take an extra step to help the customer out.nnThe return policy and warranty are also a scam. I had a phone under warranty and it was a 3 day wait period to get it replaced. So basically you are crippled for 3 days if your phone needs replacement and is still under warranty.nnEven when you buy a new phone and won't replace the one under warranty! The warranty is a scam!nnThey didn't take the time to transfer my information either. Just horrible service. I don't think I'll be back... thinking of changing providers altogether.