Costco Wholesale

The lady in the bakery really helped me out today with a sheet cake!

I just removed 4 stars because I got harassed and rudely "asked to leave" for refusing to wear a mask, even with a valid exemption. This is unlawful discrimination.

Our very own Costco in Spanish Fork, who knew _that_ would happen? We go once or twice a week and spend thousands here each year. Gas, tires, fun electronics, and a great assortment of food. This location has great staff and great service. No complaints at all.

Spanish Fork Costco is one of my faves. They have a lot to offer. You can always find slow times and even in the busy times, they seem to open cashiers at just the right time and you don't wait in line forever.

We usually have a pretty great experience with Costco, but today my husband and I had a TERRIBLE customer service experience with the “Return” department. We got a faulty Apple Watch and we tried to exchange it today. Back story: I bought the Apple Watch series 5 for my husband because he has a heart condition that requires that his heart be monitored several times a day, and the series 5 has a professional grade heart monitor. I bought it on sale because we are just teachers and this is a huge purchase for us. I held onto it for awhile because it was for his birthday/graduation gift for his Master’s program. I didn’t think anything of it. Something that expensive should work! And if it doesn’t of course we are going to try and exchange it for one that does. Not a big deal USUALLY. So back to trying to take it back. We didn’t realize that there was a 90 day return policy on Apple products. Usually, there isn’t a limit. We get it, that was an oversight by us, but the way they treated him was UNACCEPTABLE! The first girl, treated him like he was stupid and kept talking to her friend like he couldn’t hear/understand him (he is Latino so who knows what kind of assumptions she made about him) then she just walked away from him very disrespectfully. Her supervisor apologized for her behavior (because he witnessed what happened), when the General Manager (Kevin) came into it, hushed the supervisor, said something along the lines of, “The policy is stated on the online receipt”, SORRY we missed it. Believe me WE ARE TRULY SORRY WE DID MISS THAT. So he kept telling my husband to have a nice day really sarcastic while he walked away from the store. My husband left feeling so shamed and embarrassed and infuriated for being treated in such a way. This could have been handled SO differently! We could have left with the information of how to get in touch with Apple to exchange it that way. Instead, it was a nightmare! I am ashamed of Costco and that General Manager (Kevin) who i just found out is not even the general manager...way to impersonate the general manager...”and the Oscar goes to Kevin”. Shane on Costco for the way they treated one of their Executive Members. We will immediately cancel our membership with Costco because we will not support an institution who treats their patrons in this way.