Value City Furniture

Over the years, I've bought 4 living room sets, 2 kitchen sets,n2 bedroom sets and a china closet from Value City, but now they apparently have a new manager. First off, they no longer give Veteran's discounts. Secondly, I could tolerate the less than gracious workers when I was getting a deal, but there are no more deals to be had. Lastly, DON'T INSULT MY INTELLIGENCE! Don't tell me your Ashley prices are the rock bottom prices and that, if I go on the Ashley website, the prices are twice as much, when I can easily look it up and find out for myself that they're actually less by a little bit. This is 2020. Everyone over the age of 2 has a cell phone. The days of the snake oil salesman are gone, and so is this good customer.

Stay far away!!! Can’t get anyone on the phone for deliveries! The only service you receive is when they are trying to get you to purchase the item. Don’t even think about getting warranty, they don’t stand behind their product. Couch is ripped at the seam and was told that’s my problem. Can’t get a manager on the phone, there’s a waitlist for them to call you back and you never get a call back. So disappointed in their customer service!nnDo yourself a favor and go to another store, at least they assist you in warranty claims and try to resolve the issue.

I order Mattress with power base and 2 sofa and love seat in Sept. 2020nwith total of $4900.00 The salesman told us that they will deliver sofa and love seat in Mid Oct. 2020. But they put Est. Del. date Nov.2, 2020nAs of today Nov. 14, 2020 I did not received 2 sofa and love seat!!!nLast week when I called them, they said it will come in Dec. 2020.!!nI do not trust this company. They have not called me yet.

Delivery people are the biggest scam artists. Agreed to a $60 shakedown for 2 extra flights of stairs and they drove off with half of my delivery. I did not sign for anything. Next scheduled delivery instructed them to carry couch up the stairs. Refusal again. My building super got involved and after unnecessary arguments. They finally delivered it. Still missing 4 throw pillows. Super informed me later that first helper complained to him that I only paid him 20 for the job. That was his tip on the sly to hide from the driver. So I'm guessing the drivers are scamming their helpers as well.

We purchased a sectional on October 2020 and it got delivered just today. They said it would take a month or so but here we are in JANUARY 26 AND almost February. They did not update or give any information regarding delivery. I understand its covid and it can be delayed but at least respect your customer and update maybe??? What are we supposed to do? Sit on the floor with the whole family and with the baby ? I could have just looked for other options. This part was just the customer service.nToday it got delivered and with sectional part MISSING!!! They did not let us know that only the delivery guys mentioned we have to call them. ARE YOU SERIOUS? Is this a joke? What kind of company are you? Learn to respect your customers and then worry about making profit!!!