Map
Detailed Information
- Place Types Electronics store
- Address 133 E 1000 N, Spanish Fork, UT 84660, USA
- Coordinate 40.1231674,-111.652454
- Website https://www.metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7C
- Rating 4.5
- Compound Code 48FX+72 Spanish Fork, UT, USA
Photos
Reviews
The girls working in the store were super nice and easy going. They were very helpful and helped me pick out a phone that was right for me. They had a clean store and nice music going on in the background. They were patient and helpful when I asked if they could help me transfer my contacts and photos from one phone to the other. 10/10 Will be coming back to get my son a phone and would recommend to others.
They messed up and wont fix their mistake... They wont even answer or return phonecalls to fix their mistake.... Long story short they were supposed to switch our old phone for a new one at a discounted rate and instead they put service on my wifes phone. When i pointed out their mistake she said she oops and couldnt do anything about it at that point. I left a note for the manager. He didnt call me- i called him. He said he needed to talk to employee and would call back. Never dis and stopped answering my calls as well. Ive been calling several times each day sonce it happened. Very extremely dishonest. Mistakes happen... But not fixing your mistakes- thats horrible. We called customer service and theu advised us to go into store again until they do acknowledge us and then call customer service while at the store so thats what we'll do. We just want our phone....
I live about 30 miles from the nearest location. I recently switched over to Metro. I loved this location when I got my 1st two phones. The girl was nice, explained everything. However.. now.. there is a new rep and I am not pleased with the outcome of my visit. He was very hard to understand and AFTER I paid he told me my bill would be 5 dollars more for insurance. I said I don't want it, he told me I could cancel after this month.. I know its only 5 dollars.. but to just add it without asking is WRONG.. I removed it myself.. but I feel that is something I shouldn't have had to do to begin with. Very bad customer service.
I confirmed the phone number with the guy at the store. They never answer the phone or respond to texts. Very poor service.
This use to be my preferred location, they recently got a new rep and I am not impressed. He has poor customer service skills and added multiple features to my bill with out permission! I'm very thankful customer service is so helpful and very dissatisfied with this location now.
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