JCPenney

Scheduled an appointment for a photo shoot for my kids at 12:15 and after receiving multiple phone calls to confirm and emphasize the time when I arrived I ended up waiting 45 minutes anyway. I even asked when I first arrived what is the wait time and the girl stated with an attitude 12:15 your scheduled time. As a place who receives many families for photo shoots for their kids it is a given that a toddler will get cranky and no longer be able to cooperate after waiting for a long period of time. When the issue was stated the staff member replied that other families were late. This defeats the purpose of a scheduled time especially now since COVID.

Store was quiet. It was early evening and the staff at the store was very helpful and friendly. It was very neat and clean. Thanks to the wonderful retail staff!!! ud83dude0a

It's was great fast service go by appointment didn't wait long ud83dudcaf

I absolutely love this Jcpenny! The sales are out of this world and what makes it even better is that the employees are so helpful! They are constantly cleaning things and the customer service in the store are so helpful in finding specific clothing pieces. I love this place and will definitely return!

clothes are mediocre and the employees are helpful, but the clothing rooms are filthy. i stepped my foot on the floor. the floor was so dirty that it made my socks wet and dirty. i've never been so disgusted. please clean your clothing rooms, that's just unacceptable... had to stop shopping here