Ferguson Bath, Kitchen & Lighting Gallery

Yesterday an amazing thing happened to me at the Ferguson Bath, Kitchen & Lighting Gallery. We had purchased a pendant lamp for our kitchen through the Gallery but, when I installed it, I realized the lighting portion of the lamp was off-center, such that the lamp did not hang straight. It was clearly defective. With the electricity turned off and no light in the kitchen, I went to the Gallery in a panic. They, of course, offered to replace the lamp but it would take a few days to get delivered. I had discarded the prior fixture and had guests coming the following week, so the delay was troublesome, to say the least. When I explained my predicament to Angela, one of the associates of the Gallery, she fetched a ladder from the back room and took down the sample of the same light I had ordered that was hanging in the showroom, disassembled it and gave me the part that was defective from the lamp I had received.nnThis was extraordinary service and way beyond the call of duty. Angela showed her worth not just as a customer service representative but also as an electrician and wiring specialist. Needless to say, I was impressed. We just moved to the Portsmouth area and have need of many of the things Ferguson sells. Based on this experience, we will certainly be purchasing all of our bath, kitchen and lighting needs from Ferguson.

I would say they pretty much beat on line and box store pricing 90 percent of the time. We bought all our Kitchen appliances including Wolf, Kitchen Aid, and Broan., Bathroom Fixtures & Accessories, and lighting. Even though it was not 100 percent of the time, dealing locally was much better for returns and glass that came in damaged. A grill on the front of my fridge came damaged and again, all it took was a phone call no questions asked, just reordered it. I want to thank Heather who put up with my constant questions, phone calls and emails. She was busy but always got back to me as soon as she could. She was also good with recommending certain names brands to help with pricing.

Angela is great to work with! Very professional and detail oriented. We look forward to working with her & her team again in the future. Thank you!

Very knowledgeable and large selection