Ashley HomeStore

Recently went to Ashley’s and had a great experience. We were first greeted by Darrell (great person) and he let us know of deals and finance options available. He let us look around by ourself which was super nice. I personally don’t like when sales reps are on your tail the entire time when your still trying to figure out what you want to purchase. Darrell let us looks around and would check in on us from time to time. He had great knowledge of the inventory (knew which colors came in what/ and what was in stock). Overall, Darrell IS YOUR GO TO MAN for anything!! Great customer service and great experience.

We had a great experience. We came in looking for bedroom furniture and Darrell approached us with all the information we needed. Once we found a set we fell in love with, Darrell made sure it was in stock, and finalized the transaction. Thank you for your help Darrell.

My boyfriend and I decided on a sectional to purchase from ashley. Our associate we bought from was Susan. We were very detailed in the way we wanted the sectional in our home, but last minute the lay out was changed. We ordered the sectional in November. The pieces didn’t come until January. The pieces were delivered in our garage due to covid and wrapped in Plastic wrap and boxes. After 3 hours of unwrapping, transporting them in the snow, getting them inside the house, and applying the legs it was the opposite facing sectional. We also ordered some tables that didn’t turn out to be the color as pictures on the website. All in all, an exchange was made and we had to wait a whole other month. Next delivery comes and we had to argue about the returned items to the delivery people whom spoke little English and then on top of that a piece of the sectional had a huge hole in the bottom they attempted to patch and hide. We had to wait a whole other week for the final piece to be delivered.nnOverall, Susan was a friendly person to work with but customer service in a whole was horrible. I had to call for my account to be charged the original purchase, I had to call for delivery updates, I had to call numerous times for my refund to be placed on my account, and lastly I wanted compensation for waiting almost 5 months for a complete couch with multiple deliveries and was only given 50 dollar credit that I begged for.nnI will be most likely shopping elsewhere due to this unhappy experience.

We were ever so pleased to be waited on by Jolene Brewton, a thirteen year employee of Ashley HomeStore, whose patience and knowledge of furniture was unexpected given our previous experiences at other stores in Woodbury selling similar products. She will always be recommended to our friends and family members as the very best salesperson to contact for any and all of their future furniture needs. Ms. Brewton is an awesome, devoted to the customer's best interests kind of person! Thanks, Jolene! You Rock! Respecfully, Rich & Vickie Erickson.

We had the best experience here a few days ago. Karsten, the salesman was so amazing! We were literally in and out within 30 minutes and we bought a sectional, matching ottoman and a new mattress. After leaving a different furniture store disappointed And empty handed because they were out of the furniture we wanted we went to Ashley in Woodbury. As I was telling Karsten about our bad experience he asked if I had a picture of what we had wanted from the other store. Luckily we did. He looked at it and brought us to the exact piece! Not only that but no problem price matching the other store. I seriously could not have been more impressed. If you’re looking for something new, head to the Woodbury Ashley store. Find Karsten. He will help you out.