HOM Furniture

We're very pleased with how great the new recliners look in our home. Delivery went smoothly. Two young men showed up, and made it look so easy! They were quick, courteous and on time.

My buying experience was amazing from start to finish. It’s as if the sales staff were reading my mind on what I was looking for. I could’ve stayed there from open to close. Chris, “Young” Ellen, Jenna, Bonnie, Marcia, Alexandra, and the good looking fella who took payment (his name escapes me) were all top tier. I can’t wait to go back!

I ordered my new bed over the phone. The sales person I worked with was incredible. She answered my many questions, took and sent me a lot of requested measurements and pictures. She also gave me some good advice. She was extremely helpful and patient.

Always so helpful at the St.Cloud store. They will try to assist me so that I am satisfied. The help goes and beyond to provide great customer service.

Not a great experience. We decided to purchase a Purple mattress, and thought buying local would give us the Purple experience backed by a local company. While HOM did offer the same pricing as we would get from purple, I should have just ordered it online. Purple offers, even encourages, 30 days for bedding and 100 days for pillows to return if you aren't happy. I love the bed, but the sheets are not what we want. My wife went to HOM and tried to return the sheets 13 days after pickup and was told there are no returns on bedding or pillows. Adding that we would have to work with Purple . I had already tried Purple and they said we have to work with HOM , since purple had no information on the deal. It's too bad, but in this case we would have been better served buying online.nnUpdate per HOM response: I'm sticking with the 1 star, and can offer a bit more detail.nThe fact that I like the mattress (Sorry. may have misspoke by saying 'bed') doesn't reflect on HOM, it reflects on Purple. Also, we were considering returning the Purple pillows, but obviously that is not an option, as HOM does not honor Purple's return policy. The Purple site indicates the pillow comes with boosters to insert to add thickness, but the pillows we received did not have them. Maybe they are an older version.nIn my case, I did not choose delivery and setup.nI ordered Monday or Tuesday. Purple website indicated I could receive it on that Thursday (which would have been the quickest option). HOM said I could pick it up Friday (The only day St Cloud HOM has pickup is Friday 11-7, which seems odd), or have delivered (Monday or Tuesday the following week). Since it was only a day more and I live 4 miles away, I chose pickup at HOM instead of ordering online.nThe mattress arrives as a long tube, which was easy to handle and 'installation' involves simply cutting open the bag with a (Purple included) blade. The foam mattress expands into it's normal shape quite quickly.nAs far as the sheets. It may be just us, but they are a very stretchy material that we found ended up gripping and twisting around a lot when rolling over in bed. Every night was a battle of unwinding nearly every time I turned.