Metro by T-Mobile

If I could, I would rate this place negative or less than one star. They have extremely poor customer service. The employees are extremely unprofessional and not helpful at all. I have never had such a horrible experience before as this. My carrier is not even with them but My sister in law was. I went and helped my SIL out since we were switching phone lines etc. The employee who worked there was extremely rude and had poor knowledge of their promotions and products.nnLong story short, they had a promo which we were interested in (switch two lines, get four free phones upon tax and activation). One other thing: the banner they had for the promotion In-store was very misleading - it was supposed to be activate one line and get a free phone plus tax and activation charges. My SIL ended up activating two lines. However, I did not trust the employee so my SIL and I decided to leave to another Metro PCS and I needed confirmation the employee here wasn’t ripping us off.nnFortunately, the employees at the new Metro PCS we went to were even more polite and informative. (We left to the Metro PCS located at 1320 Maryland Ave E, 55106). The wonderful employees there explained that the other employee we initially went to didn’t even explain what was in the promo deal my SIL signed up for and that the promo on the banner we saw was already done. They didn’t understand why the Metro PC we first went to still had that sign up. My SIL got the promo deal where she gets hotspot and a subscription to Amazon Prime.nnThe employee at this specific location (825 Maryland Ave E, 55106) didn’t even bother to tell my SIL and never activated the Amazon Prime account. I am extremely disgusted at how the employees handled their customers. This place sucks and I’m sure I’ll never go with any family member to this disappointing place again. Look elsewhere if you’re wanting to get decent customer service from Metro PCS.nnThis place is disrespectful all around. Good luck.

Horrible experience. Rude, sarcastic and not helpful at all.

The store wasn’t even open when we got here, even though the sign on the door clearly states the hours, and the hours are all posted online. Furthermore, when we got in, the manager wasn’t helpful in showing us phones, and acted like he didn’t want to help us. HORRIBLE customer service. Do not recommend this location at all. There are two other locations on Maryland Ave. go to those ones.nnThe manager tried to set up an account for us under our number, and with technical difficulties it wasn’t successful but somehow there was still a number and account under our name! They couldn’t fix the mess so we had to do everything ourselves. Hopefully nobody comes in here because the service is horrible and nobody is on time in this store.

The young lady, Karissa, who was in there working alone this evening is a ROCKSTAR!! She was all alone, yet was able to handle two customers at once!! Great job Karissa!! I really appreciate you helping my friend who bought her very first smartphone! Your advice was well appreciated & spot on! Thanks again!!

Very happy with this store. They were quick, friendly,nknowledgeable and had plenty of parking. Super helpful without trying to oversell products.