Panera Bread

Why does a bread bowl only come with a cup of soup? I would like a bowl of soup to fill my bread bowl. Or even enough soup to enjoy all my bread. Or bc the bread is so big enough soup to share the bread bowl & soup. You can do better

Something I have to continue to learn, Panera is not the best place for value play. Half a sandwich and small salad will cost you 11 dollars. However, if you compare it to good restaurants, that's not as bad. This being said, service was kind, food was great! And had a pleasant experience.

Started day off by ordering 2 dozen bagels for a gathering we are having at work for a co-worker who recently passed. We have over 20 hungry workers. We waiting for our order per usual. Once we got the food we realized that we didn’t get even half of the bagels. We called multiple times, all time spoke to Sam who claimed to be a manager. He got very rude and snippy with one of our girls who paid for the food and then said we absolutely will not get a refund. Then hung up on her. We called again and he answered AGAIN. Said we either have to pick up the food ourselves or get nothing at all. We wouldn’t mind getting the food ourselves and but we just started work and can not leave for break until we do at least 3 hours of work. Sam kept saying he would call us back, but we called from work phones that would ring from a different number. If he called back he would be calling a dealership number. He never asked for any numbers. It has been over 20 minutes after he said he would call us back, never reached back out to us or our company.nSam was extremely unprofessional. We kept asking why he couldn’t deliver since Panera Bread delivers. He said he would not do that because he kept saying it was door dashes fault. It was clearly his/their fault, since door dash only delivers and does not make the food. We’ve been calling and fighting with them for an hour and a half now. We’ve dealt with bad customer service , but this has to be THE WORST. He didn’t care or even tried to even be sympathetic about what happened. I am not one to leave bad reviews but damn. He offered almost expired vouchers and just told us to attempt to use them. We didn’t want vouchers, we want to feed our workers that we have already promised to them. We never wanted anything free, just wanted the food we spent over $50 on not including DELIVERY FEE AND TIP

I placed an order for delivery and they were using Door dash no biggie. I get my order but not my frozen coffee. I called and spoke to a manager who had an attitude about it. I asked her if she could refund me she told me no because she couldn't return just one item. She can only send me a voucher for a free frozen coffee which I've never received. I'm done with panera.

It was good, busy, but it's morning so expected. But they only gave me a individual cream cheese and I ordered a tub, but corrected it right away.