BJ's Wholesale Club

We purchased a membership here and the first night we signed up they couldn't print our cards because of a technical difficulty. They promised our $40.00 incentive would be credited.nnTonight we visited, purchased over $200.00 worth of merchandise, went to pay, the Sale finalized without applying the credit. We spoke with the cashier who said she didn't know what to say or do but we needed to visit customer service for anything like that.nnWe went to Customer Service and after a grueling 20 minute session we ended up with desk manager taking our name and number down on a piece of paper. We were told that they were directed to fill out a report about things like this and we should wait to get a call.nnAfter leaving the store we called the service number. The clerk on the line could see the credit on the account. Her supervisor told her that another department would need to fix it but they don't work on the weekend.

I have been doing BJs Curbside for several months now but it's getting ridiculous because they are always out of stock of everything. Unlike other grocery stores that offer substitutions on out of stock items, BJs just ups and cancels your selection and offers no alternatives... So surprise when you get there and find half of your items missing with no recourse.

It's a nice place to go very clean and reasonably priced they're usually in stock for all your shopping needs their is coupons that you receive in the mail they do have good deals.

Early last month in February I purchased a “RING” for my new home. March 1st was when I decided to take it back because my Aunt said it wasn’t going to fit. I go up there and take back and they stated that it was the RING battery. I feel silly because I didn’t know until they mentioned it and it clearly says battery. So the lady said it was the battery and the lady was telling the guy how big the actual RING box was. This was my first time purchasing a RING, I didn’t know the size of the box because when you purchase it, it’s a cardboard box and after you purchase it, you get the real item. So he continues to say “something fishy going on here something fishy going on” as if I would be lying. Yes it is something fishy going on because why did I pay over $120 for a RING and BJS the company gave me a $20 battery in return!!!! So the guy said the store manager have to investigate the situation and run the cameras back as if that was supposed to spook me or something. I told him that’s fine. The lady made a copy of my receipt and I put my name and number on the piece of paper. Was told they will call me yesterday, March 2, 2021. I didn’t receive a call, voicemail, NOTHING!!! I call this morning about the situation and explained to the lady over the phone. She told me to hold on and got back on the phone and said sorry that they didn’t call and that I can come back up there to get my refund. I immediately went up there. They all kept saying that they were sorry and that was it!!!! HOW BJS DO A WHOLE INVESTIGATION ON MY SITUATION AND FORGOT TO CALL ME AND ALL I GOT WAS AN APOLOGY. Just wow!! I paid over $120 for a RING and got a $20 RING battery instead. The first mistake! Try to get my money back and was pretty much accused of lying. The second mistake! Then did a whole investigation on my situation and FORGOT TO CALL ME. The third mistake!! I wholeheartedly understand that it was probably an honest mistake that they gave me the battery and not the actual RING but to make me feel like I was lying or trying to steal is disrespectful to customers who pay good money there!! I will never go there again!!!

Very nice employees, very well-laid-out store. Less anxiety-inducing than Costco. Bread selection was disappointing. They had lots of good stuff. I was sad to realize it was built in an undeveloped piece of land, when there are plenty of empty buildings in the area that could have been reused.