T-Mobile

Roni helped me shop around for exactly what I was looking for and gave me a great deal on it! The customer service here is unmatched anywhere else & I would definitely recommend this location to everyone! 1000000/10

I went to T-mobile on Union Lake to get the iPhone 12 and Mark and Roni helped me out so much! From going to order my phone to going and picking it up. Super helpful, really nice, and super professional! I definitely recommend this location because you get in and out!

I suspect that I was the worst nightmare-of-a-customer they had in months, but Roni and Mark were awesome!nnI came into the store to get my wife a new phone for Christmas to replace her lagging out-of-date phone. While we were there Roni looked up my Sprint account and found that since I was a long time Spring customer I was eligible for a free OnePlus 8 5G or a Samsung Galaxy A71 phone if I added a line. He also found that I was eligible for a third line free--for life! Roni also suggested that I come into the T-Mobile network (for those that don't know by now T-Mobile bought Sprint and evidently all Sprint customers will need/want to be brought into the better-faster T-Mobile network at some point).nnThis is where things got difficult for Roni and Mark. Roni had to movenMy wife's phone number and her phone's data (15GB worth) to a new OnePlus 8 5G phone. Mark had to call Metro PCS to get them to unlock my father-in-law's phone. Then Mark set up a temporary number in my father-in-law's phone to make sure switching it from the Metro PCS network to the T-Mobile network would work on his phone. This was important because once they ported his number to T-Mobile it was a done deal and if his phone was not compatible, my father-in-law would have been left with a dead phone. Needless to say it worked so Roni ported his number and installed a T-Mobile SIM card. Mark also brought me into the T-Mobile network which included a new SIM card and some new software.nnThey had to spend a considerable amount of time coordinating with Metro PCS and manipulating both the T-Mobile and the Sprint admin systems to get everything to happen properly. When Roni ran into some challenges on the Sprint admin system Mark came over and helped. When Mark ran into some T-Mobile challenges he turned the reins over to Roni. They tag teamed until everything worked!nnNow we are all on the same bill, my wife has a new phone, and both my wife and father-in-law have unlimited 5G plans. The phone was free, my wife's plan was discounted $20/month and my father-in-law's plan is FREE for life!nnI thought my trip to the T-Mobile store was gonna leave a $600-$800 hole in my pocket, but instead Roni and Mark left me wondering if Santa Claus was real!

Took good care of me mark is awesome

Blown away. I was in town for work and needed to replace my phone ASAP. Roni was super awesome. There was a national outage while i was in there, but he kept his cool with everyone calling and coming in. He was super professional and patient with every customer. Roni is the type of employee that helps T-Mobile stand out from the crowd.