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Detailed Information
Openning hours
  • Monday 10:00 AM – 8:00 PM
  • Tuesday 10:00 AM – 8:00 PM
  • Wednesday 10:00 AM – 8:00 PM
  • Thursday 10:00 AM – 8:00 PM
  • Friday 10:00 AM – 8:00 PM
  • Saturday 9:00 AM – 8:00 PM
  • Sunday 10:00 AM – 7:00 PM
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Loves Furniture & Mattresses
Loves Furniture & Mattresses
Loves Furniture & Mattresses
Loves Furniture & Mattresses
Loves Furniture & Mattresses
Loves Furniture & Mattresses
Loves Furniture & Mattresses
Loves Furniture & Mattresses
Loves Furniture & Mattresses
Loves Furniture & Mattresses
Reviews
Jillian Maygan (12/04/2020)
We had shopped at a couple of other stores before finding Loves Furniture. We were in search of a large grey sectional (that had connectors, so the pieces of the couch didn't separate when people sat down -- you'd be surprised how hard that detail is to find!).nnAs soon as we walked into Loves, we found the perfect sectional. It even fit the dimensions we were looking for! The young woman who helped us was very sweet and knowledgeable. What we loved most of all, she wasn't pushy. At the other stores, we felt like the salespeople were circling us like hawks. At Loves, she introduced herself and when we said we were just looking, she sat down at her desk. When we found the perfect fit, we were able to wave at her and she came over to answer questions and get us information on ordering.nnWe will absolutely be shopping at Loves Furniture again! Their product seems to be very quality and their staff was great! If you're shopping at the Royal Oak Loves in Michigan, work with Emily! She was great!
Jay F (01/10/2021)
Very poor customer service!! Was advised on the day of delivery(11/27/20), that my furniture was back-ordered. And the service rep sounded inebriated! I was never called back with a new delivery date. Had to go back to the store for that info, after waiting over 40 mins on hold with the call center. I received part of my order and it's 12/11/20. Love the furniture, HATE the customer service!!nn****UPDATE**** Still no chair and no definite date given for delivery.. I was only told some time in February.. Also I was given an option to take the demonstration chair, but I would have to come and pick it up myself.. REALLY LOVES?!?!?! AND, no one has returned my email regarding compensation.... The only way I would recommend Loves is that this order would have to be COMPLETELY FREE OF CHARGE! Which I know won't happen.. Any one that deals with Loves, GOOD LUCK!!!
Jeffrey Coon (12/08/2020)
Loves furniture..... on Friday I bought a mattress from loves in royal oak. Delivery was to be today. They never called me with a Delivery time. So around noon I tried to call and email them. They finally responded 2 hours later stating they are having computer problems, and they will call back. At 6 pm I tried again, they still did not respond. I finally reached my sales person and her manager. They explained the earliest I could receive the product was next week. They offered 100 dollars off the first time I talked to them. The second time was 200 off. Keep in mind I already removed my previous mattress., and I was going to have to sleep on the couch. So needless to say canceled my order and ordered one from Gardner white. So to sum it up Courtesy call. And a bit of honesty up front could have saved a sale.
Renee Tocco (11/07/2020)
Love that you are not hounded & followed as you browse. Our sales associates Jason & Crawford were extremely helpful & very knowledgeable. Not only did we pick out a great sectional, we got all the accessories to go with it! Great experience! We are not getting our items until late December, but it is understandable as all the other furniture stores are experiencing the same.
Thomas Buley (01/04/2021)
Incredibly difficult to deal with. They deliver the wrong items. Can’t tell you when you’ll get what you ordered. Don’t answer the phones. Could care less about your business. Shop here at your own risk. Good chance you’ll purchase and their doors will close just like Art Van!
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