Cold Stone Creamery

If it was up to me I would rate this place -5 STARS. The worst cold stone I've ever been to. I came to this location a couple times and every time I've received bad customer service. I stopped coming here until recently I picked up an online order for someone. When I came into the shop, there we're already people placing an order in front of me. The guy taking orders did not even acknowledge me or even bother to tell me that he would be right with me. Instead, he acted like I was not there. I work in customer service myself, so I understand being understaff and busy, but to NOT EVEN GREET A WAITING CUSTOMER? I stood at the counter and waited at least 15 MINUTES until I had to catch the guy's attention. I told him I had a pick up and he rudely said that someone will be with me. He went to tell another guy about my pick up and I seen the guy rushing to make my shake. I do not understand why have the option of pick-up if I still have to wait the same amount of time as someone who walks in. Not only is the customer service bad, but the place looks very unsanitary. I would NOT EVEN let my dog eat off of the floor there. The staff act like they don't want to be there. NO ONE HAD ON GLOVES, I did not see anyone pause to wash their hands, it's very NASTY there. NASTY PLACE WITH NASTY WORKERS. DON'T COME HERE. I'd rather make a 30 minute trip to another location.

Went to take my kids to get ice cream last night. Horrible customer service and no menu screens working. How do you possibly order for your kids without a menu. Inside was dirty and gross. How is it possible during Covid that the inside is dirty when no one is allowed to sit in the store. Corporate Tim Hortons needs to clean this up ASAP. Very disappointing. I get coffee regularly at this location. If I knew how dirty this place was, I would never buy from here.

Because this cold stone is privately owned they over charge for all mix ins! They charge over $4 for just ice cream in a like it size then $1.15 for every mix in. What a joke!!! Never coming back here again!

Last night I went to order 5 milkshakes , per each milkshake i was charged 1.98 for the whipped topping and 1.98 for the marshmallows. When the lucky charm milkshake is supposed to come with it automatically. On top of it they bleneded the whipped topping and marshmallows into the shake. The lady also charged me for a 20 piece tim bit when i asked for a 10 piece of just blueberry, the lady then charged me 1.49 extra for them to be just blueberry. Today i called and spoke to the manager named George. He told me that he couldnt not do refund me my money because how does he know we did not drink them or if were lying. I repeatedly told him that i have photos of them and that they are sitting in my fridge. This location has the worst service and rudest employees. If i could give them negative stars i would

So when you order a ‘love it’ size and ask for your mix-in to be on the side, or not mixed in, they charge you for a mix in and gives it to you crumbled up and full of other mix-ins.