Dunkin'

Food was underwhelming. Specifically asked for strawberry cream cheese on a cinnamon bagel, instead I received a cold cinnamon bagel SMOTHERD in regular cream cheese. The hash brown tasted of old oil, and the stuffed croissant was most disappointing of all I would not recommend. The only high light of my past visits could have been the bagel bites but I guess that's just lost in the wind. Today you guys have lost a valued customer. Please clean your kitchen. It shows in taste.

A group of us were staying in the hotel next door so we put in an online order or 3 to be exact. When we went to pick it up they were in able to make any of the food items. Did not want to refund us, but give us donuts instead. Who wants $35 worth of extra donuts? We really wanted our breakfast sandwiches or a refund. We ended up w neither one. Nicole told us “I spent enough time on this order”. When getting back to the hotel we had 3 beverages which all tasted “not right” to be nice. Not sure what was done to them, but did not consume much. Got ahold of corporate, who knows if anything will be done but we will never/nor our sports teams visit that location ever again.

9 times out of 10 this location either runs out of food, has extremely long waits or my hot coffee is served cold. They seem pretty disorganized most of the time

Worst Dunkin in Michigan! I get a cold brew with chocolate every day! I drove through and got one and it was never stirred. I came back in and mentioned it. The girl was very rude and started telling me off . She worked there 3 years and never had a complaint .( Although the Google reviews say different! ) Instead of just replacing my drink. She continued to explain how you can't mix the chocolate because it's to thick! This was after I tipped 25% on my order. I order one from Okemos store and it's always stirred. The girl told me to go to Okemos next time! If upper management wants to know why they have a 3 star rating on Google. I'd start with the attitude of the people running the store!

My sister and I went to the Dunkin’ on Saginaw street in East Lansing and we had a less than appealing experience. The coffee was decent but the breakfast sandwiches tasted like they had been heated up in the microwave and were previously freezer burnt. We called to complain and the woman on the phone couldn’t have cared less about the sandwich’s even after we told her they tasted funny. I used to come here all the time for coffee and might take my business elsewhere after this experience. If you come here only get the coffee! The breakfast sandwiches are complete trash and could possibly give you food poisoning!