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T-Mobile

1139 Brook Forest Ave, Shorewood, IL 60404, USA

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Detailed Information

Place Types Electronics store
Address 1139 Brook Forest Ave, Shorewood, IL 60404, USA
Coordinate 41.543063,-88.2013486
Website https://www.t-mobile.com/store-locator/il/shorewood/route-59-ve
Rating 3.4
Compound Code GQVX+6F Shorewood, IL, USA

Openning hours

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 7:00 PM
Sunday 11:00 AM – 6:00 PM

Photos

Reviews

Mohammad H. Akhtar (03/31/2021)

Three weeks ago I gave 5 stars and praised this place, I should have waited until my first bill. Lady named Yasmeen lied and said bundle of accessories are promotional and it will cast $26.62, which I paid upfront. I asked her my bill will stand same as before, she it will go up $3.10. Today bill was $ 24 over for 12 months. Yasmeen lied and by deception sold me the accessories. Today I called the store guy named Ali answered the phone, I was aggressive and not listening my issue, when I told him you guys cheated he hanged up. Finally tmobil corporate office too care of me. People at this store falsify and deceive. Shame on them.

Javier Rodriguez (03/26/2021)

Wonderful customer Service .. Please make sure to see AL. He will most definitely take care of you.

Kus Ukhtek (08/24/2020)

Yasmin and Tayseer were very helpful! The store is clean and the entire staff was welcoming. They were able to help me with my phone’s issues. They also helped me open a new line/ get a new phone pretty quickly. Super awesome store! 10 stars!!! ud83dude01

Kevin Chladek (02/10/2021)

I would not recommend this store to anyone, I had the worst customer service experience I've ever had in the 10 years I've been with T-Mobile. They put every effort in not helping me that I left the store wanting to cancel my service. I ended up calling corporate about it and was actually taken care of.

Olivia Cerda (12/09/2020)

T-mobile employees in Shorewood, IL are liars! My husband and I went in this store as T-mobile was promoting two lines for 55+ for less than what we were paying with our current provider. We traded our iPhones in for 11s and we were told we get a Joy tablet absolutely free. When we declined because we have iPads, they told us we were going to pay the same whether we took the tablet or not. Give it to a grandchild they suggested its absolutely FREE. We took the tablet and found out that we are paying $10 a month for the phone line connected with it. Shame on YOU T-mobile for hiring deceptive sales personnel. Shame on US for trusting. When I called Corporate, I was told we can cancel the service but we would have to pay for the equipment in full. Buyers beware of T-Mobile!!

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