ADT Security Services

As a 15+ year customer of ADT, I am totally satisfied with their services over the years. Most recent experience with their technician, Brian L., was great. I give him and ADT a 10 of a 5 star rating.

Nate was great. He was outstanding. I would get ADT and ask for Nate Turner. He is the best ADT technician. Thanks for your services Nate.

Recently updated our ADT system after 15 years of loyalty to ADT, while competitors have increasingly become less costly. We could not have been more frustrated with experience. Overall, very disappointed with Joe, their sales specialist. Slip-shot, apathetic with recommendations, no follow-up, and in hindsight non-trustworthy. Among other things, he adamantly assured us that if we paid for product in advance, we wouldn’t be locked into an extended contract. When tech arrives, equipment is placed and then presents the required agreement - with a slipped-in 36 month term. Tech calls owner, who pulls tech from finishing, leaving us now with an unusable system, and without protection.nnAfter a few phone calls to corporate, it turns out ADT always requires a 3-5 year term with all of their updates. For our family, this is not about a cost avoidance, as we could completely afford the equipment and premium product, it’s philosophically not agreeing to a business model that traps consumers into a relationship without recourse. If known up front, we would have simply pursued friendlier options.nnIn the end, poor service, seeming culture of intentionally deceptive sales tactics, and would advise any opportunity to avoid working with this local branch.nnUPDATE(8/31/20):nAfter many extensive conversations with corporate, they resolved the dispute. Nate was sent out today to finish setting up the system and was very professional, detailed, polite, prompt and genuine. Good job Nate! Shows how one person can influence a company’s brand.

Very responsive to our questions & took time to make sure we understood all of the functions of our security systems. Thank you!

Terrible place. Wouldn't trust them to watch a thing. System stops working constantly even though I pay the highest amount a month that they offer. I've wasted more time talking to customer support than the time I've actually had a functioning security system.