Home United States Illinois Saia LTL Freight

Saia LTL Freight

902 Interstate Dr, Bloomington, IL 61705, USA

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Detailed Information

Place Types Moving company
Address 902 Interstate Dr, Bloomington, IL 61705, USA
Coordinate 40.4852206,-89.0469401
Website https://www.saia.com/tools-and-resources/terminals/blm?utm_sour
Rating 2.8
Compound Code FXP3+36 Bloomington, IL, USA

Openning hours

Monday 6:30 AM – 7:00 PM
Tuesday 6:30 AM – 7:00 PM
Wednesday 6:30 AM – 7:00 PM
Thursday 6:30 AM – 7:00 PM
Friday 6:30 AM – 7:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Adam Williams (04/12/2021)

I would like to start by saying, Rita with customer service, rocks socks. She is stellar, she answered every question I had quickly, she was polite, she even helped me clear up a duplicate that my logistics company threw out there. If this review was just for Rita's performance, it's a 7 out of 5. Sadly, this isn't just for Rita, it's for all of Saia. My freight was scheduled for pickup on Monday the 12th of April. The appointment was made Friday the 9th. My pick-up window is between 8am and 3pm. That's a seven hour window and they just couldn't get it done. As frustrating as that is, it's small beans. My issue is no-one called to tell me that my freight would be picked up the next day on the 13th. I wouldn't even be upset if someone had told me it was pushed back and they were behind. I found out at 3:10pm when I called to find out where the driver was. Over-all I'm just irritated that no-one notified me of the delay. Here's hoping Saia gets better at communication.

John Bousky (12/04/2020)

Had a time critical shipment so I called ahead to find out when it would be delivered and was told Thursday and like so many others didn't get is delivered until Monday and they acted like I should be thankful I got it at all. Completely unconcerned about customer service.

Denise B. (06/22/2020)

Was called 6/20/20 to set up a delivery appointment to a residence, set up for 6/22/20 between 1-4pm when I spoke with Brooke. Then 4pm rolled around I had to reach out to them as it wasn't delivered. I spoke with a Donna and was told it would deliver between 7am-7pm; 6:45pm called again because I saw when tracking on their website that it is now at 8-11pm ETA. In no way can anyone deliver to a residence between 8-11pm with a shipment that says it requires two people there to off load and to a residence. All this data was on the paperwork that they received during shipment that a delivery appointment was required, that it required a lift gate, and that it was a residence and not a business. HORRIBLE customer service and HORRIBLE service. I will ensuring that employment company and all my suppliers never use this company to deliver to us or any of our customers. This is absolutely unacceptable. I sure hope that when it does finally deliver that nothing is broken as this is carrying my items around on set of pups moving it on and off with every stop. Absolutely ridiculous.