Bed Bath & Beyond

This place is always neat, clean and organized. That's saying a lot considering how many items they actually carry. Plenty of staff on hand and great deals are always found.

This store is disorganized. I often order online with pickup in store and they are never on time regardless of the season and time of day. The website indicates the order will be ready in two business hours and it never does - it takes 3-4 hrs minimum but sometimes even days.nnMy last experience was the most ridiculous. I ordered 4 pictures frames to pickup and the order was pending for 3 days! I gave them a call and it turns out that one part of the order was ready two days ago but another part was cancelled but I never received a notification. When manager checked if they still have the part which was available, the bag actually contained all 4 items that I ordered. He never apologized, just said 'So your order is ready. You can come. Not sure why you never received notification, we have everything'. Customer service level is so off...

I was completely frustrated with my experience at the store. I went in to make a purchase. When I arrived in the store, Darrin (who appeared to be a manager) literally yelled to two employees saying “hey, stop talking over there. Get back over here to the register.” While I appreciate that he wanted to make sure customers were rung up in a efficient manner, his tone was completely off. I made a purchase and went home to find that the item didn’t work. I also asked an employee if she knew if an item I was interested in came in a different color. She told me she doesn’t usually work in that area. She did not offer to find someone who did and also didn’t offer to check online. Then, when I decided to order it, they took me back in the back of the store to order to a counter where they could place the order. Why can’t they do this at a register or at the front in customer service? Also, the front of the store by the registers is completely cluttered and makes it hard for customers to get out the door. Definitely not my favorite place to shop. I also made a return and they asked for my drivers license in order to do the return. I had my receipt so requesting the drivers license makes no sense to me. They don’t need all my personal info.

Entered the store to make a purchase that was in a locked cabinet. Asked someone to page an employee to open the cabinet. He paged and no one came. Went back to customer service and there were 5 people behind the counter. No one approached the counter to assist. They made eye contact but nothing. I then walked over to ask a cashier to please page and she did. Again no one came to the cabinet. I found a random employee and asked for assistance. She then called for someone finally approached to help. The individual who helped get the item out of the cabinet seemed like I was interrupting his day. He did not say hi or anything. That store needs some training in customer service. I will give credit to the cashier who was pleasant.

Ordered three items one supposedly out of stock. Received pick up confirmation for other two items drove all the way to store. You guessed it, main item Out of Stock. Now havetogothroughwbole reorder process again. Come on guys no wonder we all only use Amazon. Pathetic.