National Van Lines Inc

National van lines were hired by my company for my out of state move. They are on the expensive side for sure (thank god my company payed for it), but were very professional, timely, and responsive to my many questions and inquiries. John the driver went out of his way to help us and even fixed a broken furniture we had from before the move. We had minor broken china (2 or 3) in the boxes that we packed, which were due to our bad packing, but the rest arrived in perfect shape (we had over 30 large boxes). If you're reading my review, my only suggestion for you is to consider the cost (they provide a fairly good accurate quote with you just using their online app). All aspect of the move were near perfect, but its expensive, so is it worth the bang for your buck?

The local vendors we used for packing, pick-up, and delivery were great. Ben at Jackson's Relocation and Tara and her crew from Jet's Moving were awesome. However, trying to work with NVL to coordinate our out-of-state move was not good. They caused our shipment to take nearly 3 weeks to arrive, with poor communication in the process.

Save yourself the trouble and frustration. Single worst professional experience I have ever had. Do not expect a call back from this company. They will set up your move and collect your first charge then sell your move off to another company. This is when you find out that the money you paid national van lines means nothing because once the company that they sold your move to comes calling , they will start your charges all over. I have been charged 5 different times for the same move. Was originally quoted $4,500.00 only to find out when they showed up that the total cost of the move would be $9,453.89. That is when national van lines will conveniently not answer their phones or call you back!nnAbsolutely a scheme!nnUm no , I didn't confuse the company with some other company. My job number was 302448. How is it possible that you lose track of a job you have done!?!?! I moved from Wyoming to Texas. You're company is out of New York. I spoke with Diane and her email is [email protected] dare you insult my intelligence. You will be hearing from my attorney very soon. What a joke of a company.

I had items moved from MA to IN; however I booked with my agent here is Crawfordsville Indiana (Superior Moving).nMy communication with the booking agent was not clear. I learned that the pickup date was never set or finalized on the day of my move, so I was waiting around for multiple days for the movers to pick things up at the origin in MA. This was my first big cross country move so I sent pictures of almost everything to the booking agent. They did not account for glass shelves of a hutch, which needed special packing (an additional charge). I told them that a piano was to be moved, and they did not include this in the initial estimate either, leading to another additional charge on the backend. The final cost of the move was about 20 percent more than the initial quote because of these errors.nAgain, the competency of the booking agent was extremely poor. If I had known that my primary contact should have been the National Van Lines staff (Sue) in Chicago (because they are the people who actually got things done) then I would’ve booked directly through them.nThe movers on both ends were friendly and efficient, however some screws for my grandmother's antique 10 person dining room table were lost in transit and we had to go to Home Depot to purchase.nOverall, I am not impressed with National Van Lines. I would not go with National or Superior moving in Crawfordsville, IN again in the future. I will NOT be recommending either after this negative experience.nTo make matters even worse, when I tried to leave part of this review attached to my official National Van Lines BIll of Lading number, it would not accept the text. Shouldn't surprise me that even their review system is incompetent.

This was the worst experience ever! The move out of the house was great, but the move into storage was horrendous. It looks like they literally threw our furniture into the storage unit and stacked heavy boxes on top of boxes marked fragile. I can't fully assess the damage as my house isn't ready yet and they moved everything into storage. I can the kitchen chairs are severely damaged. I would NOT recommend them and would NEVER use them again.