Baskin-Robbins

The guy working tonight seems nice enough, however you have to kinda speak slowly so that he understands you otherwise ypu will find yourself repeating what you just said or feeling like you have to elaborate. Just being honest, that can be a little annoying. But...otherwise he's okay.

As a previous customer mentioned the young lady working at the store was putting on the most fake “customer service” attitude. Asked for a specific milkshake that she claimed they don’t make she pretended to not know what I was talking about, another employee which was occupied with the young man in the drive through watching videos on his phone or what ever came up to the young lady helping me and pointed at the sign with the item I requested being advertised. The young lady just brushed it off as she she hadn’t just showed her the sign and said well we don’t have the ingredients so we can’t make it, which I don’t believe she was just being quite lazy and trying to rush me out. So then I went to order 3 frozen coffees and I received not frozen coffee with milk and the flavor I requested she claimed that it was not frozen coffee since the machine needs to be replaced but clearly if you read the previous review it’s obviously the same person with the same issue 7 months ago and it hasn’t been addressed. The worst experience I have ever had at a Dunkin’ Donuts or a Baskin Robins. I thought it was just my unlucky day but once I read the comments it all makes sense now. Management please assist your employees in receiving trainings on how to treat the customers. I would understand if I had gone during peak times and it was very busy but I was the only customer in there and the drive thru was empty as well.

Little Latina girl was very rude, in a hurry to get rid of customers and had a very bad attitude......I ordered an Oreo milkshake and she gave me a watery milkshake which pretty much looked like milk, so I asked if it was ok to add more Oreo ice-cream to it, and she took it went inside for like 5 seconds and brought it back dripping still the same. It's not like I'm getting it for free. I don't think she should treat customers that way.ud83dudc4eud83cudffbud83dudc4eud83cudffb

Really helpful and friendly employees good service and coffee

Good place to grab and go.nGreat wide open area to sit and enjoy coffee and a donut ETC