U-Haul Moving & Storage at Southgate

Couldn't get the 20ft truck we reserved because none were in town. Ok, I guess we have to downsize to a 15ft truck and make it work... then I hear them say there's a manager out picking up a 20ft truck from a different city for a different customer?! What is that?! How do you give some customers the VIP treatment and others not?! That’s just wrong.nnAlso 2 of 3 employees here don't wear masks. Gross.

0 stars! Aisha Zamora and her team is by far a place that I do not want to deal with ever again. Picking up our truck wasn’t bad, but drove it 88 miles, and it overheated to the point it couldn’t be driven so naturally it needed towed. The day of return (after dealing with U-Haul roadside because we always get the protection with our rental) Aisha calls and leaves me a very nasty message saying that if I don’t return the truck ASAP I will have to pay 2 $50 reservation guarantee fees because there are 2 people needing the truck I’m in. I call her and explain what happened and she basically didn’t believe that had happened. It took her calling U-Haul roadside to even believe me. She then told me that I was going to only be charged for 1 day (was supposed to have it for 2) and just the 88 miles (was supposed to be about 300 miles). To then find out that they are trying to charge the person that was paying for our rental more then what the check was even for. They were trying to charge to reservation guarantee fees! After knowing what happened and that we couldn’t physically bring the truck to them. Told us they couldn’t close out our reservation because they didn’t have the truck on their lot. How and I suppose to return a truck that had an oil leak?! And could be drove? So as I am on the phone with one of her employees trying to figure all this out and why we were being charged extra, the employee stated that Aisha was to busy to assist and that she would cal back in a few days. I said that isn’t going to work that this needs solved now.low and behold, Aisha wasn’t busy, she was standing over her reps shoulder cussing that this wasn’t important and that they shouldn’t have to deal with this matter. I heard everything that she was saying. I will NEVER rent a truck from this location again. I won’t even refer any family/friends there.

Unprofessional, poor service. Took me over an hour to get my truck that was reserved a week in advance. Manager's assistant cursed me out and threw my supplies on the parking lot asphalt when I recommended they have the trucks available near the entrance for pickup.

Looks like a nice big place and fairly new. Unfortunately, several of the lights were out making it pretty dark after dusk and we were given a storage place already in used and with a lock on it. We had to to chase down an employee leaving 30 minutes after it was closed much to his dismay to get a new one.

Very rude manager. You don't need to give attitude to customers asking for information just because you're busy. Very poor service and a whole lot of attitude. This a male manager for this weekend. I will definitely go to a different branch.