The RoomPlace

I have spent over $15,000 with the room place. i typically shop at The Homewood location. i had the pleasure of working with most of the staff and they ALL know me when i come in. I even bought coffee and lunch for the employees because i literally shop there so much. However on Jan 08,2021 there was a payment made to my account in the amount of $800 cash at 6:00pm to Cindy. I called corporate (which has not returned my calls) went into the location several of times (which they state they emailed accounting and i have to find receipt) and no one can tell me where my payment is. They keep saying i need the receipt as i mentioned i can not find the receipt i have been looking for weeks. As many times and as long as i been shopping there i have no reason to lie about 1 missing payment. I made a request to run the camera because i know the payment was made I had the time and date. They told me NO. And what a coincidence Cindy no longer works there and there is no bank deposit in there system to show my payment at least that's what they tell me . I have been requesting them to run there cameras and the answer they keep giving me is the cameras does not go back that far. For a big company such as room place i can't believe that.nnI will continue to right reviews and call corporate because they need to find what happened to my $800 payment that is a lot to take as a loss especially during a pandemic. I just want my payment to reflect on my account.nnUpdate corporate has been cooperative and is currently reviewing cameras. I will update accordingly.

The store was very clean and the staff extremely professional. They aren't pushy nor do they follow you around the store.

EXCELLENT SERVICE JOAN AND THE OTHER LADIES WERE VERY HELPFUL. THEY TOOK TIME TO EXPLAIN THINGS THAT I ASKED ABOUT.

I took one star off because I didn't see what I wanted, however they do have nice selections and if you are into gray, (I'm not) this is the place to go . The guy who assisted me really did try hard to help me find the sofa I want. Actually, he did find it but unfortunately it only came in you guess it, that gray again and a beige so the hunt is still on. The prices are very reasonable also.

Corvin at the RoomPlace in Homewood provides excellent customer service. I had a delivery on dec 18th one of the pieces I asked the driver not to take it off the truck I didn't need it. Well since then back and forth with people at the RoomPlace daily. On Friday Covin took my call and promised me he would find out about my credit. He called back and asked if I could stop by. I did and he was WONDERFUL. He tracked everything found the proof of me no longer wanting the piece and he was amazing because he is new. Great job in hiring him.