Ashley HomeStore

If you want a professional yet friendly personality with great customer service, then please visit Maria at Ashley Furniture store in Champaign. I had not been in the actual store in a while and was impressed. I found a couch I liked and was able to complete the rest of the transaction via my smart phone at home (I live an hour away). When I need another furniture item, I will definitely call Maria!

Called earlier to inquire how to dismantle a very wobbly bunk bed. A condescending sales person “looked” at the product instructions and said there is NO way to split the bunk bed into two twins beds, and he doesn’t know what else he can do for me. After a little digging on the store website, I found clear instructions. It’s perfectly fine that he was not able to find the information, but I thought sales people are supposed to be helpful and not rude.

Last summer I purchased a few furniture sets...our bar height kitchen table set one of the chairs is wobbly... I purchased a 4 yr $400 warranty on furniture... I sent in pictures as they asked been over a week they still haven't made a decision... what the hell did I pay $400 for... don't waste ur money on warranty... u have to deal with a completely different company... the quality of there furniture isn't all that great ...an they denied replacing my broke chair what is the $400 protection plan for then I'll never shop at Ashley furniture again or recommend them !!!

We ordered a adjustable bed in November and here it is March going into April and no bed. Salesman was nice to us but getting product is taken forever

Excellent Customer Service ud83dudcaf ud83dude00ud83dudcaf Greeted at the door, Helped Immediately, Assisted with what I was looking for by Nick Menacher, Selling Managerud83dude00 Was spot on with Swatches for Curtain matches for my New Furniture Purchaseud83dude00 Thanks again Nickud83dude00 Excellent Customer Service ud83dudcafud83dude04ud83dudcaf