Map
Detailed Information
- Place Types Bakery
- Address 502 E John St #5, Champaign, IL 61820, USA
- Coordinate 40.1091823,-88.2313274
- Website https://insomniacookies.com/locations/store/7
- Rating 3.5
- Compound Code 4Q59+MF Champaign, IL, USA
Openning hours
- Monday 11:00 AM – 1:00 AM
- Tuesday 11:00 AM – 1:00 AM
- Wednesday 11:00 AM – 1:00 AM
- Thursday 11:00 AM – 1:00 AM
- Friday 11:00 AM – 1:00 AM
- Saturday 11:00 AM – 1:00 AM
- Sunday 11:00 AM – 1:00 AM
Photos
Reviews
I find it crazy that other reviews say the service is great. I have never in the 3+ years I've been ordering from Insomnia had good service. The order is always at least an hour past the time quoted. Today the order was supposed to be delivered by 12:30, then that got pushed to 1:30, then to 2. I finally called customer service and after looking into it she told me that they can't give me an ETA since they're waiting on drivers. Literally she couldn't even tell me if it would be here before our business closes. No apology, no trying to make it right.... Nothing.nThe absolute only reason that I still order here from time to time is because the cookies are so good and they're a nice boost for my employees sometimes. I just had to cancel my order and got no apology at all. This is not the first time that I've had terrible customer service as well.
Three hours and waiting
The gluten-free vegan chocolate chip cookies we're so warm and gooey and absolutely amazing. The establishment caters to your needs, wants and desires in a timely manner as well as it's an inviting and welcoming staff.nIf your coming through this way make sure to not miss out on this amazing establishment.
Order was cold and hard. Would recommend buying cookies/cookie dough from a grocery store. In my opinion it's not worth the price.
They were about 10 minutes late with my delivery so I called them. The girl on the phone, who was super sweet, said that they would throw in some extra cookies and icing for me. They actually threw in SO many! I was so overjoyed. They also left me a super sweet note! Thank you, insomnia!!
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