Lowe's Home Improvement

I can normally find what I was looking for.

Had a washer and dryer delivered 4/12/21 to my house. The delivery personnel didn’t take the ole washer or dryer outside. They left it in the dining room. Had I had know that I would have gone to Home Depot and received good customer service from them. Will never go to Lowe’s again. No customer service no purchase. I am also going to return a sprayer I bought the same day which hasn’t been opened. That was $350. After I pay off the Lowe’s card I will close my account. Called Lowe’s and there is no one answering the phone.

Lowe's couldn't find my online order for a ceiling medallion. The guy was very helpful, but the lady who went to look for it kept me waiting 20 minutes and couldn't even say 'sorry for the wait.' She was wearing a complete face shield and worked at the customer service desk. She needs more training in customer service. This was at 12:20 pm on 12/31/2020. Order # 857170071

Disappointing. I used to buy most of my hardware there. I slowly shifted to other stores that seemed friendlier and more service-oriented. November 25, I decided to give Lowes another try. Ordered for store pickup four items: 3 heavy-duty closet rods, 3 sets of corresponding mounting cups, 3 corresponding support brackets, and 1 right-angle brace. All were available for pickup. Then came a series of three emails (Nov 27, “Items in your order have been canceled”) notifying me of partial cancellations. By the third email, everything but the right-angle brace had been canceled. There followed many phone calls, sometimes several (~5) minutes of ringing and then a disconnect. Many times, I heard, “Someone will get back to you.” Finally (perhaps a dozen phone calls and a couple days later) the three items were re-ordered. Later than expected, they were finally available at the store for pickup. We went there (Dec 10, I think). We pulled into the “pickup parking” and phoned customer service as the sign indicated. After two bouts of ringing several minutes and then disconnecting, we went into the store, picked up the items, paid, and took them to our car. While loading them, I noticed that the mounting cups and support bracket were “heavy duty” (1.25” diameter) as ordered, but the rods themselves were “standard duty” (1” diameter). We went back into the store, received apologies from two or three employees and in another 15-20 minutes (and a couple more employees) ordered the right rods. They were to be delivered to our house Dec 19. Dec 22 I get a call saying that they will be delivered Dec 23 between 8 am and noon, and the driver will call before delivering them. After I arranged to be available for that 4-hour window, I got no call, and no delivery. The rods showed up sometime (in my absence) the next day, December 24. Again I received no call, but the order is now complete after a month, and untold wasted hours. I’m not planning to use Lowes for hardware needs.

Bernie and the electrical department was extremely helpful and very polite. However some of the young ones didn't seem to want to help at all it was frustrating. Did have one Young man that tried very hard to help us however I think he might need more training.