AT&T Store

I went there originally because my V30 LG phone was acting up. They looked at it and stated I needed to upgrade my phone. My phone did have a cracked screen and I also had insurance on it. They stated when the new phone comes in, come back and they would transfer my information from one phone to the other. 2 days later, I received my replacement phone and went there to transfer my info from one to another. The same person waited on me. He stated others came in with the same problem I was having a few days before. Found that there was a problem with Google and not the phone. Waited over a half hour for service. They attempted to transfer my stuff from one phone to the other and could not. Told me I would need to hard wire it from one phone to the other at a shop that was not AT&T. Now I have been there well over an hour. I left a little upset and came home. I am not a technical expert but I at home was able to transfer most all my information myself. Had to call AT&T customer service to activated the new SIM card and she helped me trasfer the rest of what I needed.nI would not recommend this AT&T store to anyone. Not my 1st bad experience there. They didn't seem concerned about my issue. They didn't provide the customer service that should have been provided. Either the staff is untrained or don't care.nAnd the bottom line, I really didn't need a new phone.

I'm gonna say that in the past I have N0T HAD THE BEST EXPERIENCE AT THIS AT&T STORE.nBut whatever crew they had today working was the B0MB.nQuick to move customers, all had positive attitudes and THAT made the place much better with those attitudes.nPlease, please, please keep these guys here. This crew is AMAZING.n12/17/2020

Had a horrible experience at the Alton location. The assistant manager James was very rude and argumentative towards my wife. She had to leave the store and call the 800 number in order to receive good customer service. We will not be going back to this location. We were not informed it would take 3 months for the trade in to be processed when we purchased the new iPhone. It was explained that if we traded it in we’d receive $700 off making the phone $400. When we just received the bill no money had been taken off. The customer service rep had to explain that it could take 3 billing cycles and they didn’t even show a trade in. Somehow the at&t store has lost our trade in phone. Now we’re left paying a huge bill each month. On top of that the assistant manger wanted to argue that the activation fees should have been waived for the 2 new lines we added. He stated it was a promotion. The customer service 800 number said there would need to be notes added in order remove the activation fees. The assistant manager still wanted to argue with my wife saying they didn’t need to add any notes and the fees should be waived. She had to get another associate to help put the notes in after arguing with the assistant mgr for a half hour. She never once asked for the assistants help or anything. He was actually supposed to be helping other customers instead of arguing with her. I definitely suggest going to a different location if you can.

One of the worst retail experiences of my life. Don't waste their time with prepaid phones/lines/services. They will try to talk you into anything that helps them meet their sales goals. Most of the staff was pushy, rude, short-tempered, dismissive and insulting. Helping me was a nice yet inexperienced associate who struggled through the activation of the first of two phones, while other more experienced employees sat texting on their phones rather than trying to assist. The second phone I planned to buy, I was told after many unsuccessful attempts to activate, was defective. After leaving I noticed several additional charges to my checking account. When I went back to the store and questioned the first available associate, he became impatient with me when his explanation of the charges did not make sense. Realizing they did not want to bothered any further, I left and called the 800 number. A representative was kind enough to look into the charges. She saw that I was in fact charged twice for one line and then charged for a plan on the phone/account that I did not purchase. I was refunded accordingly, but still have an open account and phone number in my name that will have to be closed.

Casey was super helpful in helping us figure out the Google Classroom app permission setting on the newly bought android phone. She is very knowledgeable, professional and super friendly. I am very Happy doing business there.