Estes Express Lines

I ordered an item from Amazon and Estes was used as its carrier. I ordered on March 21st and since March 25th the system stated that it was shipped. When I contacted the seller, I was informed to contact Estes since that's the carrier. Estes stated that the shipment is still on its way to the Birmingham site. My package arrived at this site at 6A.M. on April 6th. The seller already informed me that I have to schedule a delivery with this location once mynitems has arrived. Since April 6th through April 8th, I was informed by the receptionist that my package is still on their truck and it wont get delivered the date it was supposed to arrive which was April 8th. I was informed that they use a 3rd party to deliver to residential. So the Birmingham site was negligent to time sensitive items. I was informed that I would receive my items a week later. Mind you, this site is only 25 minutes away from my home. I was advised by the receptionist that I can come to their site to pick up my package. That would require me to get a Uhaul, pay that out of my pocket and get someone to unload the Uhaul. Which I find this to be unprofessional and unjust. Luckily, the seller understood what being reliable means and provided me the fundings to get a Uhaul to get my shipment from this site. Going forward, if I ever order anything from any site and it requires Birmingham Estes to deliver it to me then I will cancel and order from somewhere else. They have no sense of how professionalism, time sensitive and customer service looks like. They definitely need a different organization skills within this location.

Great shop personnel and shop manager, fixed us right up and changed our red airline on our truck! Thanks guys!

Love working with Estes! Always friendly to work with and my orders always arrive on time. Most reliable LTL carrier I work with.

I am of the opinion that Estes Express Lines is the best LTL carrier out there. They're efficient, helpful when there's an issue, deliver when they say they will and their customer service is second to none.

Very professional. Quick rates and pick up!