U-Haul Moving & Storage at Uptown

Had a issue at another location and when I called here i got exactly what I needed! The young lady was so nice and knowledgeable over the phone and when i entered the store I was greeted with a smile, my transaction very easy and quick! She showed me where my truck was and hooked my trailer up and i was ready to go in no time.nBest Uhaul experience I've had in a while. Excellent service! I will definitely be back! Thank you again Dawn!

Don't go to this location at all. I made a reservation for wiring installation 2 weeks prior. I called the day before to confirm my appointment and on the day of my appointment I arrive 30 minutes earlier just to discover they don't have anyone to do the install on my vehicle. Whats the point of reservations and paying in advance if they don't do the job. Then they sent me to Vestvia location who are respectful but didn't have the part. They called the uptown location to send over the part they should have sent in the first place and they said we'll send it right away. Its a 15 minute drive and I waited over 1 hour 30 minutes just until the part arrives!!!!!

Don’t go to this location. We reserved a truck and a pick up time, waited in line for 30 min, and when we got to the front my husband was told they gave our truck to someone else and didn’t have any others we could use. All they did was give us a 1-800 number to call. I called that number and the lady was very confused how they gave our truck away and didn’t offer us another size. She said they had another size at the SAME location ready for pick up and reserved it for us. Went back and the lady at the front tried to tell us again that they didn’t have a truck for us. Ridiculous!

We set up a contactless pickup for 6 AM and even called ahead the day before during business hours to make sure the truck would be ready. After being assured it would be, there was no truck. Then our reservation got cancelled without warning and we had to wait in line to refill everything out and get a truck. Move was delayed hours and the workers had a lot of attitude.

Best Uhaul experience I've had. Excellent service!nnHolly contacted me at 7am about a change to my reservation and was helpful when I showed up to load U-Boxes. Used 3 boxes and throughout the day received professional service with loading, unloading, and moving information. Cool old warehouse is a nice plus too.