Ferguson Bath, Kitchen & Lighting Gallery

Fantastic showroom; zero service. We are looking for all fixtures, lighting, etc for a new build. I was in the showroom for 30 minutes without a word spoken. Not even the guy standing at the front door when I left.

Nice place with great customer service. This place has more upscale household items like tubs, toilets, fridge etc. We purchased a toilet that we hope will last longer than our previous toilet. They also carry Bidets which we are considering for another bathroom at a later date. They have greater selections in colors, sizes etc. Great store that I have not heard about until the plumber that will be installing out toilet mentioned it

The worst customer service I have ever experienced. I do quite a bit of shopping both online and in person and I have never experienced anything like this. I’m pretty patient and try to give people the benefit of the doubt but this has been unbelievable. I should have seen the red flags when I tried to place my order months ago and basically had to beg someone to take my order after my salesperson hadn’t responded to emails or calls for days. The amount of times I have called Ferguson over the past 4 months and have been told I would get a call back and then haven’t or have sent an email to which I get no response is laughable. Even after big mistakes with my order which have delayed my project at this point by 3 months, I can’t even get the courtesy of a call or quick email back for an update. Just yesterday I had my second tub installed because of a problem with the order on the first one and had a question about the new one wondering if I received the correct one. More than 24 hours have gone by and I have received no call back after basically pleading to the person that answered to have someone, anyone call me back. I realize that mistakes happen and orders can be delayed at no fault of anyone but the horrible lack of communication and customer service I have received at Ferguson is inexcusable.

My experience here was absolutely amazing!! Lauren assisted me today and answered all one million questions that I asked with the biggest smile on her face. The things that I was unsure of she gave me several options, pros, and cons to help make my decision making as stress free as possible. My customer service experience was top-notch!

I highly recommend Ferguson particularly after working with consultant Melissa Grant Duke. Melissa was highly prepared for my consultation, gave me great advice, was completely honest about various products, and made the visit a pleasure. Ferguson is lucky to have someone with this type of expertise, honesty, and people skills. I also appreciated her attention to safety and hygiene during this time. My mom is elderly and so I’m being very cautious and Melissa did everything to make sure all protocols were followed and to make sure I was uncomfortable. Thank you Melissa!!!