Office Depot

I don't ever give reviews, but I have made 6 trips to get a poster for my wedding printed. Lets just say I STILL do not have it done yet. First trip I made up there they don't even have the email, yet I have a confirmation email stating that Office Depot received the email. Was told to email it again right there and see if they got it. Ok, well can't send it from my phone because it is on my computer. Leave. Go home to resend it and call Office Depot and they confirm that they have the email. So I go up and get told that I have to place the order and pay for it before I can get the poster but it wouldn't be done today. That wasn't what I was told when I went up there AND spoke with someone. Now I leave yet again (still no poster). Call the following day and they tell me it is ready. So lets go ahead and make another trip up there. Pick up my poster, it is not even my order. Must I keep going? When I spoke with a gentleman that handles the printing on the phone he was extremely rude when I said I had made multiple trips already to get poster and to ask what is the easiest way to get this completed. He said I could place my order online. I advised him when I chose this option that it only gave me the mail my poster option. Nothing about picking up in the store. He said he didn't have time to help me as he had 3 other people in front of him. I said ok, well I will go somewhere else and he said that was an option. I need my seating chart printed before my wedding and I chose Office Depot because I was told it was a simple process. Clearly not, and from reading the other reviews, I should have known better. Good luck to other customers.

There were not enough people staffed. They were checking out at the print counter, but didn't have a sign stating that in their main checkout area. I picked up the ink box I needed, waited in a long line for them to tell me they didn't have it in stock. 30 minutes for not even getting what I needed.

I emailed in something that I wanted printed and cut (like I always do). I was then emailed back saying they will do it when I get to the store.BUT they couldn’t cut my order when I was there without me having to come back later so no they couldn’t complete my order in the store when I got there. VERY frustrating! Well if I wanted to wait I would have just walked in but I have an infant and just wanted it done and ready when I got there. Of course it wasn’t. I waited in a line 6 deep. Neither employee seemed to be in any hurry to get through the line. Seemed very unorganized. I have done dozens of orders through the grapevine Office Depot and they run like a well oiled machine. I wish I could go back to that one but unfortunately this is the closest location.

I went in to have my resume printed. She told me it was $.16 per copy but if I wanted the resume paper it would be $.19 per copy. That was not explained very well because I was charged $.15 just for them to print each page and then an additional $.18 per copy on resume paper. So for 30 pages on resume paper I was charged $10.72. I could have bought my own resume paper and printed at home. The ladies were very nice but I was not explained the pricing very well.

Terrible customer service. I walked in to ship a FedEx package. I was rudely pointed towards the direction where they handle FedEx shipping. I had trouble understanding the woman at the counter and she made no effort to make things easier. I told her I needed to tape the box up before I shipped it and she rolled her eyes with a heavy sigh before dropping a tape dispenser on my box. I quickly taped it up and chose not to have any further conversations with her. I just can't believe, in a time where businesses are suffering, you'd allow this kind of behavior when interfacing with customers. It definitely left a bad opinion in my mind about this store.