Bassett Furniture - Orem

This store has the best customer service and great quality products! They delivered our couch much sooner than scheduled, which was nice! The couch is extremely comfortable! I highly recommend shopping here for furniture!

We bought our sectional less than two years ago. It was custom and very expensive. It has holes in the stitching, pilling, and the sectional brackets are breaking. We are trying to file a complaint with the company that does the warranty but they are a pain to deal with. Bassett does NOT handle their own warranties! When you pay thousands of dollars for something you expect it to last longer than one year!

The two saleswomen (Debbie and Shelly) were very helpful and friendly in this store. There was no pressure which made the buying experience very satisfying. Basset furniture is a little more expensive but the quality and style is excellent!

Friendly staff but pricey

When you go to the typical furniture store you are limited to a handful of fabrics available on various styles of furniture on the showroom floor - all from different manufactures with questionable types of wood. With Bassett, you decide what style furniture you want - from length, depth, etc. and you are NOT limited to a handful of fabrics. In addition, you are purchasing quality wood furniture that will last! Along with the ample supply of shapes, sizes and fabrics, you also work with a designer. Thanks to Shelly, the designer I worked with at Bassett, my living room and master bedroom are now furnished with quality furniture in the shape, size and colors that she helped me choose. Shelly came out to the house to measure my living room and bedroom space and listened to my likes and dislikes about colors and styles. She then went back to her store and came up with a design plan that included furniture and accessory pieces and where they'd be placed and picked out fabrics for me to start with including area rugs that would complement the space. We met back at the Orem store a few days later and went through her recommendations. Shelly was on target with everything - the size of the furniture, color scheme, etc. My living room and master bedroom look fabulous! One final note - their delivery men were wonderful as well - polite, professional and very patient as I tweaked the placement of furniture while they were still in the house. If you've not checked out Bassett Furniture, I suggest you do - you don't have to settle for questionable quality and limited fabrics from the various manufactures you find in other stores. At Basset you can work with a designer and select from and a wide variety of quality furniture and what seems like a never ending choice of fabrics.