Morris Home Furniture and Mattress

Placed an order for a sectional on 9/19/2020 with guaranteed delivery between 10/7-10/14/2020, paperwork for order said delivery on 9/20/2020. On 10/7/2020 I attempted to get an update on delivery, could not speak with a real person after holding for over 30 minutes but was directed to a website where I could check delivery status. Checked the website every day and delivery said 10/14/2020. On 10/12/2020 logged in to check status to see delivery date was changed to 12/2/2020, without any notice or update from the company. On 10/14/2020 went to the store to be informed they weren't going to do anything except try to sell us other furniture we didn't want or cancel. Very disappointed and would not recommend.nn*edit So I contacted customer service like their response requested. Customer service said they weren't going to do anything, that all delivery dates are estimates and not guaranteed. I explained that that was not what we were told at our initial purchase and if they valued their customers they would send some sort of notice if their estimated delivery date changes. They never responded back however our estimated delivery date has changed yet again, without notice again, to next year. Needless to say we'd rather wait until next year for a different sectional from a different company with better customer service. Order canceled. Unless you're buying something in stock I would steer clear of Morris and any of it's sister stores.

Sales rep was very friendly, helpful and knowledgeable. Helped us find exactly what we were looking for. Great in store varieties to look over. Fantastic financing option.

We purchased a chase sofa, reg 1,400 got the 50% off sale. Delivered 1 week early been in our home 39 days and falling apart. Went to store, run around, contacted customer service, 1 week now no response! Will never buy anything from this place again. We have no pets or kids, one of the sales people said the cushion my wife took in to show the was disintegrating, her words not mine! Have emailed Paula Wallace the customer service rep. 3 time now, nothing! This is the second sofa in 9 years or so, never again!

This is worst place to get your home furniture. We have on going issues with sofa and ottoman that we bought. They still haven’t fix it yet. We were supposed to get sofa seat change long time ago but still never got it. Our ottoman same wheel is keep coming off. Their customer service is worst ever. I would rate them -100000000. They keep you on hold forever and hang up on you. Sales reps always try to kiss your b—-t when you go to Morris furniture place but when the issues come , they barely help or resolve the issues. I would not recommend anyone to buy furniture from any Morris locations. They are worst ever. If you are reading this, please don’t waste your money and time At Morris Furniture.

I purchased a mattress for my father at the Florence, KY store. Unfortunately my 85 year old father couldn’t get in the bed - It was too tall. I wanted to exchange it for a lower one, thinking it wouldn’t be a problem since I would be spending more. I called the store to speak to my sales person and she suggested I call costumer service (after her manager was no help what so ever) saying she was unable to help me and I must keep the mattress for 30 days. She said she would try and reach out to customer service to see what she could do. I never heard back from her. At this point my father is sleeping in a recliner. I tried to reach customer service myself for 3 days. No one answered my calls! Finally after being on hold for over an hour, I was told I couldn’t exchange the mattress at all because I didn’t purchase a pillow. Nothing was ever mentioned about a pillow purchase - Only a mattress cover which I did. After being sent back and forth between store managers and customer service, I was told I couldn’t exchange the mattress even though I had purchased a mattress cover. I have never experienced such horrible customer service! It has nothing to do with the current situation with covid. They just don’t care! I wish I had checked reviews before I walked in the door! Run don’t walk from this place!nnSo this was their response after sending my information at their request. So don’t waste your time!nLike I said I wasn’t told anything about a pillow!! Horrible company!!nnUnfortunately you must purchase a pillow and mattress protector to qualify for a sleep guarantee. That is listed on our policy and terms of sale.