McSwain Carpets & Floors

We are quick to find flaws, but never that fast to compliment! Went in to check for steps carpet, found 3 people before me, but Lisa Ryan didn’t hesitate to welcome me and ask me politely if she could show me the way meanwhile she finishes with other customers. It wasn’t 3 minutes before she stepped away from desk and showed me some samples! Then 4 more couples get in, the same smile and welcome to all! I left store, told her bringing wife back, then back in store, she managed by herself to assist everyone in store!nWe decided with her help, and did purchase! She is friendly, helpful and very patient! Great job, and thank you for a wonderful extra!ud83dudc4fud83dudc4dud83cudffc❤ufe0f

I had a wonderful experience at the Florence location. My sales person was very knowledgeable and helped me pick the perfect flooring for my whole house. The installers were polite and thorough. I feel like I got a great deal by a caring reputable company. I would do business here again.

This will be LONG.nLet’s start with what helped get up to 3 stars: the jobs are done, as far as I know they were done well, the quality and selection of materials is great, and overall- the process was done in a respectable amount of time (about 5 weeks start to finish).nAnd for the rest of the experience... there were SO many minor inconveniences that added up to a lot of frustration. To start, being told you’ll be called the following day to get on the schedule for installation, waiting 3 days before I decide to follow up, then being told “oh yeah, so and so likes to have the physical orders in their hands before scheduling.” Then why was I told it would be the next day? Next- we were told to pick up the toe board for the laminate floor and paint it to match our baseboards. No problem, we did exactly that. Except on the day of the install (which, BTW, they did NOT call with an ETA but rather showed up unannounced), THEY DIDNT EVEN USE THE TOE BOARD THAT WE PAINTED. It sat in that room and was left there. Why’d we make the trip out and spend time painting it if they weren’t going to use it? THEN- when I called to check that we wouldn’t be charged for extra toe board I asked when I would be charged for the job that was done that day and was told it wouldn’t go through until the entire job was done (carpet was scheduled for the following week). 2 HOURS later I was charged. Luckily I had that money in my account even though I was told it wouldn’t be taken out yet.nAnd for the carpet... there was some MAJOR misinterpretation of the pre-installation checklist. I was verbally told contradictory things from what was written and while ultimately the refusal to do the job that day was my fault for not complying to the list, NOTHING was emphasized or stressed in the confirmation call the week prior. Again, ultimately my fault but could’ve been avoided with better customer service. Then when I was told to wait for them to call me, I knew I’d be waiting DAYS for that so I called to reschedule. Was told maybe it could be tomorrow, maybe it would have to wait 3 weeks. I said fine, just let me know which it is. Four HOURS goes by before, again, I call back to follow up. Thankfully it got done the following day, this time they called, and got the job done well. Bottom line: I felt like if I wanted anything done in a timely manner, I had to be the one to call and request it. So many times. Glad the job is done, but would not do again.

We recently went through a home renovation process. Our floors were a huge undertaking for us as we had our entire first floor, second floor and two sets of steps to refinish! Billy Miller was incredibly thorough from the first measurement all the way to the end of the project. The team of guys handling the sanding and refinishing were awesome! I appreciate the instant communication and the fact that there were no surprises. Very impressed and happy with our floors! These guys did a great job!

We love our new carpet. Our basement is so much cozier now! Billy Miller helped us make the perfect selection for our budget. The installation crew was very courteous and professional and left the room in great shape. We were so happy with it, we decided to add two additional rooms.