Home United States Texas Rooms To Go Patio

Rooms To Go Patio

19258 Gulf Fwy Suite P, Friendswood, TX 77546, USA

Map

Detailed Information

Place Types Furniture store
Address 19258 Gulf Fwy Suite P, Friendswood, TX 77546, USA
Coordinate 29.5424795,-95.1446521
Website https://www.roomstogo.com/stores/texas/friendswood-baybrook-pat
Rating 3
Compound Code GVR4+X4 Friendswood, TX, USA

Openning hours

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 11:00 AM – 6:00 PM

Photos

Reviews

J Turner (04/04/2021)

You better hope you get exactly what you want because if you don’t, there is NO CUSTOMER SERVICE. After waiting 1 1/2 months for very expensive patio furniture, our cushions were filthy when delivered. The store location has no ability to help. After being on hold with the 1-800 number for 78 minutes, I was set up to receive replacement cushions. Wellllll those arrived dirty too!!!! Now I’m forced to call again and waste more of my time on hold, wait for a 3rd delivery and hope they finally deliver clean cushions. Never againnnUpdate: And it gets worse. We got a few spots on our white outdoor sofa. But we were not worried because we spent a lot of money on the fabric warranty. We never buy these warranties but when we were told that it was warranted against anything and the furniture was white and outdoors, we decided to spend the extra money. Well that was money down the drain!! When I contacted the warranty company, they asked what the stain was from. I answered honestly and said I wasn’t sure. Well guess what!? If you are not sure where the stain came from it negates the warranty!!!! UNBELIEVABLE. I strongly suggest staying away from this place. The worst customer service I have ever experienced. They don’t deserve to be in business.

Darrell Duarte (10/19/2020)

The customer service after the sale was final was very poor. I had issues with the delivery. I was told that they would come correct the delivery on that or the next day. That never happened. I called the store and they let me know they would have customer service contact me. That never happened. I called the store again and spoke to the sales person Nam who was not able to correct and refused to contact customer service or the store manager George. I finally spoke with the store manager (George) and he also was unable to assist and only said sorry for the confusion but never really apologized or took ownership for the false promises of the issue not being taken care of that day (or the following day) as promised and for not having Customer Service contact me also as promised. If they would have contacted me as promised this would not have been an issue. The store manager refused to pick up the furniture (which is still in a box in the wrong location) or give me a refund. Once they have your money, customer service is not a requirement. Beware of false promises and lack of accountability.