ProSource of Houston-Sugar Land

Our home is going through a renovation. Was recommended this store. Wow, is about all I can say. Tremendous selections to choose from. Very nice service as well. Christine, with her lovely smile, will help you throughout making your selections. A+++

Our company sourced flooring material from ProSource for our office lobby and break rooms. The quality of the service was superb. The customer care was professional, responsive, and detailed. The flooring arrived in perfect condition with no damages. We thoroughly enjoyed this experience! ProSource recommended we use Tin Nguyen with TSN Flooring for install, and his work was truly first class. Thank you!

I was sent to pro source by my contractor since she has used her before and trusted her. Unfortunately I had a very bad experience. at first everything was great but once my project started everything went downhill. We picked up the tile thank God my mother was at my house because I was at work The day they were to tile the shower the sales lady ordered the wrong tile after we spent 3 1/2 hours sitting on a table with her with the correct tile in front of us she gave me prices she gave me a paper with a quote for everything and I have pictures of the correct tile. So now my project is delayed. We went ahead and started with the floor tile since that was correct the following day they asked me where was the grout? I told them they should have picked up the grout with the tile again I had to call my sales lady and she wants to inform me that the grout was not included, yet verbally and in writing when I approve the amount it says floor tile, wall tile and grout so now I am delayed another two days and lied to. Now I have another expense of purchasing grout. The new tile is finally in my guys go to pick it up and come home and I’ve been shorted three boxes of tile. I did send another email to my sales lady since her phone she wasn’t answering and her mailbox is full stating I was short three boxes. She never bothered to respond to my email I had to get my contractor involved and now my contractor is going to refund me the money for the three boxes since the sales lady at pro source did not respond. It is not my contractors responsibility to have to refund me what ProSource took from me. Then we get to my granite cuts and she told them everything is bull nose cut however nothing is supposed to be bullnose edge on my granite. We had different edges but none of them were bullnose so out of this whole project and meeting with her twice the first time for 3 1/2 hours she got nothing right but the floor tile. I went to her thinking it would make this whole project easier and all it’s done is add stress after stress after stress to this job. I would not recommend going here I would recommend going to floor and decor and choosing your own items it will make your life a lot easier

Christine at ProSource helped us design our new master bathroom. She gave excellent ideas and guidance on the color scheme and details. She had the patience to go through the myriad of colors and textures until she was certain that my wife was satisfied. The end result could not be more perfect. Thanks very much, Christine. We will certainly be back when we do other rooms.

THIS WILL BE THE TYPE OF BUSINESS MODEL THAT WILL BE IRRELEVANT AND OUT BUSINESS WITHIN 12 MONTHS. THEY DON'T CARE ABOUT CUSTOMER'S NEEDS. WILL KNOCK YOUR HEAD OFF AND SALES PEOPLE DOES NOT NOT KNOW THE FIRST THING ABOUT FLOORING.nMANAGER REFUSED TO REFUND FOR INFERIOR PRODUCT FOR A CUSTOMER WHO SPENT 90K WITH THEM AND THAT CUSTOMER IS THE SON OF JIM MCINGVALE. NEED I SAY MORE?