Map
Detailed Information
- Place Types Spa
- Address 905 Watters Creek Blvd Suite 141, Allen, TX 75013, USA
- Coordinate 33.0872146,-96.683433
- Website http://www.vagaro.com/newhorizonmedspa
- Rating 4.2
- Compound Code 38P8+VJ Allen, TX, USA
Reviews
I have booked session for whole body ( Arms/half legs/under arm /Brazilian ) paid around $1000nBut no appointment was given to menFirst appointment after 2 weeks of paying full amountnWhich was canceled due to technical difficulties from their end ( laser machine not working )nNo phone calls from their end to re-schedulenI called and when I literally begged them for immediate appointment and got re-schedule for next SundaynWhen I reached to place Danika was present and told me this appointment was only for one part and not whole body(which I paid) . When I told , I didn’t receive any communication from your end she just said sorry but this what it is booked for ( again fault at their end from receptionist windy)nNo information given to me regarding pre-requisite before under going treatment. So Danika didn’t do any services.nShe re-schedule me for next week . ( which is 36 days after my payment)nWhen I asked for refund they told me they have policy.nWhile booking they pressured to make immediate payment and said we guarantee you will be satisfied and happy ( which I am not)nDo not recommend this spa.
I was excited to check this place out since a friend of mine recommended it but I was highly disappointed. Long story short, I show up to my appointment time, texted, called and left a voice message and all I received was a generic response. I had never been there so I wasn’t sure if that was normal. Finally about 30 minutes of waiting I’m told to come up. So that wouldn’t have been so bad but after I got up there I was told to wait in the lash lounge. I waited an additional 30 minutes before Janet was done. She comes and tells me that another client told her I was there and had already left. I’m not sure if that was suppose to make me feel better but I hadn’t even gotten out of my car until she told me to come up. It was very frustrating. Janet’s attitude didn’t help the situation either. She could care less I had spent an hour waiting and that’s when I realized this was not a place I wanted to do business with. The whole situation was handled unprofessionally from beginning to end. I requested a refund on 3/15. They kept telling me they were working on it and finally on Sunday 3/21 they refunded my money.nn-Daisy
I received a facial today and had the best experience. I left feeling fresh and my skin glowing. This is my favorite new spa!
I called this place a week or so ago to get more information on their Groupon specials and I quickly realized I did not want to do business with this company. They false advertise their Brazilian laser hair removal. “To get a full Brazilian, it will be the Groupon price for our Brazilian packages offer PLUS $249 extra. What’s the point of advertising a Brazilian service when it’s not the full Brazilian? Scam!
I had an appointment at 11:00am. I got there early because I live far away. Got there around 10:30am; I bumped into her and she said “ I’m almost done it’ll take me 10-15 minutes to finish with this client I’ll text u when I’m done” I said okay that’s fine because when she’s done it’ll be my turn. No problem. I waited til 11:09 I called her no response. I texted her no response. I called her again around 11:20 no response. Again I called her around 11:30 am no response I left her a voicemail. Told her that it was late and I’m leaving and it was very unprofessional of her to not return my calls. I am currently writing this at 12:45 pm and still no return call back. I even bought a Groupon that I already paid for. Very upset with her for not even communicating and also why book a client if your not up to date with the time and schedule u have for yourself.
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