Bestway Rent-To-Own

I'm a customer of there e. Lancaster location in FortWorth they took money off my debit card and was not supposed to. I have been trying to get my money back and still haven't received my money. I promise I will never do business again with these people ud83dude21ud83dude20ud83dude24ud83dude24

Can someone please have the District Manager Mark contact me please??nI entered the location At Gus Thomasson, I was turned around several times after explaining this was my closest store. After Romero the sales guy finally began to assist, I did everything that was needed on my end. Romero and Derrick assisted every other race before assisting and completing my paperwork. Customers behind me were in and out before they even tried to assist me. At the end of the process Derrick asked for my payment without explaining any of the extra fees as he stated were a processing fee, insurance, and taxes. Also they were charging me from Saturday when they were not delivering my furniture until Tuesday!!! Derrick went over the paperwork with me and rushed through the entire process, not even really explaining it, just a sign here. Any questions I asked regarding paperwork was oh its just basic stuff. Fast forward to Tuesday the guys show up at about 6:40 pm to deliver the furniture. They were rude, sweaty and tired understandable due to it being the end of the day and I'm their last delivery. The guys take a few trips bringing the pillows up complaining about the stairs the whole time. Now it's time to bring up the couch, before they even attempt to bring up the couch they are complaining its too big its not going to fit and it's too many stairs. They never brought the couch near the stairs. Derrick advises me to pick a smaller set so I did the next Saturday me and the sales guy RUSTY at the Galloway store verified that this set is shorter in height and the arms ar way smaller, completely different fabric and everything. Derrick contacted me again and advised me that it was the exact same couch and size, which i know is incorrect, and advised me to come get a refund. I purchased the exact same couch as the first one from another store and it was just delivered 10 minutes ago with no problems, the couch costs more but hey I had no issues. 9/10/18 Was advised by Derrick the store manager that I would not be getting a refund because I picked out the second couch and it was also to small so it was my fault this time!!! A sales guy picked out the couch and compared both and advised it would be the perfect size!!!

I feel out there online questionnaire about a possible rental I get no reply no phone call no nothing try to call and get human resources instead of an actual person with a voicemail better way to do business good way to lose business good way for me to go someplace else don’t waste your time

Lawrence is great

this is the worst rental place to ever go too they say they will work with you but they dont the store in mesquite need training because the customer service there is bad they are rude especially if your late with payment seriously dont say you havent been full warned we paid off several things with them wont happen again i had to give it a star if it was my choice it be o stars