La-Z-Boy Home Furnishings & Décor

We went to La-Z-Boy on 03/06/21 in Allen. We were looking to buy two recliners. Sherry met us after going in and asked us what we were looking for and proceeded to show us the large number of recliners they had in their showroom. Sherry was very knowledgeable and helpful by offering suggestions to us. We sat in a lot of the recliners before finding the ones we wanted. Sherry made the experience fun and enjoyable. We will not hesitate to go back if we need anything else even though it is a 90 mile trip each way. Thank you Sherry.

Long time La Z Boy customer, 1st time in new Allen store. Glinda (with an I) was a great sales person and quickly help me find the perfect recliner for a small, 5 foot tall, older lady. I had a budget and this Collage wall hugger recliner is just perfect for me. Comfortable, pretty and just right. Can't wait till Wednesday when it will be delivered, put in my room and they will remove my old, broken chair and put it in the garage for me. Two more days! Yee, haw

We had a great experience with Sherry at the Allen location. She was informative and yet not at all pushing in helping us choose the right set for us. Just hoping this leather sofa set lasts much longer than our other one... which did NOT come from La-Z-Boy!

Ordered and paid over half up-front for a multi-section couch in mid-July 2020 with standard upholstery quoted as being available in 8-12 weeks, their quick-ship offering. As of mid-November one section still hasn’t arrived and their best guess is it might deliver by the end of 2020. Two of the three sections arrived at their warehouse in early September and they wanted to deliver them to collect balance of payment, we refused delivery until all components have arrived. Obviously they forgot to order the third piece and didn’t discover their error until the other pieces arrived. Store manager who was the person we dealt with to place the order refuses to cancel order and refund the deposit as some of the order has “delivered”. States he will waive the delivery charge as if that is sufficient to make up for his error. So if you plan to shop at La-Z-Boy in Allen, TX, be prepared to wait for 6 months or more for your order and to pay the price for their mistakes.nnUPDATE - Contacted La-Z-Boy corporate regarding this issue and while they were very kind and understanding I still have not been contacted with a resolution 48 hours later. Also emailed local customer service manager per response to the original Google review, but have not received a response to that email either.nnSECOND UPDATE - After a week of no response from La-Z-Boy corporate or local Allen, TX store I again contacted corporate to follow up on the promised 48 hour response, now 5 days overdue. Was told nothing further they could do as the matter had been sent to and area representative who was supposed to have contacted me. Next stop, the Better Business Bureau.

Sherry at the Allen,Tx store made my purchase of a lift chair for my father so easy. Quick, friendly, Delivery went great as well.right on schedule, fast, friendly and professional. Love the chair!