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Stacy's Furniture

111 N Central Expy, Allen, TX 75013, USA

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Detailed Information

Place Types Furniture store
Address 111 N Central Expy, Allen, TX 75013, USA
Coordinate 33.1040585,-96.6794009
Website https://www.stacyfurniture.com/
Rating 3
Compound Code 483C+J6 Allen, TX, USA

Openning hours

Monday 10:00 AM – 6:00 PM
Tuesday 10:00 AM – 6:00 PM
Wednesday 10:00 AM – 6:00 PM
Thursday 10:00 AM – 6:00 PM
Friday 10:00 AM – 6:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 12:00 – 6:00 PM

Reviews

Lee Stuebner (02/26/2021)

Purchased a sectional from Stacey's on October 2020. Mary was the sales associate. We told her what we needed and trusted her to pick the right codes...we needed it to be longer on one side due to more walls pace and shorter on the other. Well it finally came today 2/26/2021 and it is the same length on both sides. Now we are stuck with it unless we want to give up a 35% restocking fee. Stacey's fails in customer service again.

Monica Carlson (01/11/2021)

I ordered one bed and one nightstand the beginning of September and was told the delivery would be about 8-10 weeks due to COVID. It's now January (18 weeks later) and no nightstand; the bed arrived December 15th after I had to call to find out it was ready for delivery because no one ever called me. I understand that COVID delays are out of everyones control but my biggest complaint is the lack of communication. No one has ever called to give me an update. I have to call and request a status. Sometimes they call back; sometimes they don't. The original sales associate is annoyed when I call and I'm sure they are tired of fielding these calls but they should be proactive to give the customers updates without them having to call and track them down. At this point, I'm not confident that my remaining furniture will arrive in the next month or ever. I will never purchase from this company again due to the lack of customer service and communication.

jean-marie grissom (09/08/2020)

Don’t. Just don’t. Buying here is frankly just too much work (And disappointment) for me. First, you’ll need to find a sales person. Trust me, it’s true. Might as well have tumble weeds blowing through the store. I made a purchase from Mary in June for some living room furniture with an estimated delivery date of August 5. I thought she was wonderful. Gave her a budget and needs and she went to work for me. Once I left the store it’s been all on me. Multiple phone calls. Majority not returned. Delivery date and information keeps changing. It’s in the warehouse It’s not in the warehouse . Even Mary now sounds like there’s an undercurrent of total apathy. I have no idea when I’ll get my furniture . Also I am completely aware and understanding covid has made everything delayed. Is it unreasonable to expect phone calls to be returned and/or periodic updates to be given to the customer. I think they should reimburse my $189 delivery fee for my inconvenience but I won’t ask them. Working with them or calling again is just pointless. I’m over it. My furniture will come or not. In three more weeks or three more months. Who knows? However, I can recommend a good store for you- Go to Weir’s. Great sales people, great selection and reliable. Wish I’d have gone there. They’ve never let me down.

Tony Jackman (03/14/2021)

We didn't make a purchase but it was very refreshing to able to shop without a mask!

K Pittman (04/06/2021)

The worst customer service and repair department. Stacy furniture does not stand behind the furniture they sell. I have been rescheduled and had two repair people come out and do nothing, like literally useless. In addition they have cancelled and rescheduled multiple times for service.

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