Map
Detailed Information
- Place Types Furniture store
- Address 17603 La Cantera Pkwy, San Antonio, TX 78257, USA
- Coordinate 29.6093388,-98.5971673
- Website https://www.bassettfurniture.com/stores/s/san-antonio-tx?utm_so
- Rating 3.6
- Compound Code JC53+P4 San Antonio, TX, USA
Openning hours
- Monday 10:00 AM – 6:00 PM
- Tuesday 10:00 AM – 6:00 PM
- Wednesday 10:00 AM – 6:00 PM
- Thursday 10:00 AM – 6:00 PM
- Friday 10:00 AM – 6:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday 12:00 – 5:00 PM
Photos
Reviews
Ryan Bowman was my designer and has been extremely helpful throughout my buying process with Bassett. I had purchased and cancelled furniture from 2 other local furniture stores not able to find what was just right, but Ryan seemed to know right away. He even stopped by my home just to take a look at my style. I rated 4 instead of 5 as I have not received any of my furniture yet, hoping though that it will show up per the time frame listed on our agreement. I would say though Ryan is a 5 star designer and sales agent! Lots of fun to work with! Great personality! Super charismatic!
I will say that the initial impression of Bassett has been good. The design person was a good guy and the customer support was also satisfactory. They did do a repair on something that went wrong with one piece and no problems. However now its been two years and something else is wrong with another piece of furniture. I am just saying that the company markets itself as long lasting furniture but its been two years and I already have had multiple problems. The most recent repair i called for support and they said there was nothing they could do. I also purchased the warranty through guardsman that Bassett recommended. Filed a claim with that company and they also said the repair was not covered.nnSo here is my review: The people there are nice. The product they sell is not what it portrays itself to be. We paid the higher cost because we thought with the higher cost came long lasting furniture. We have been disappointed to discover that this is not the case. Their furniture will not last as long as you think. And after a certain point you will not get support on your purchases.nnRespectfully
Stefan was incredibly helpful. He made great suggestions without being pushy at all. I’m extremely excited about our sectional purchase.
An ordered glass lighting pendant was delivered, but the glass contained a noticeable flaw. I returned the fixture to the store at the Rim, and an exchange return was executed efficiently and with many apologies. Very good customer service.
My experience with this Bassett store was so disappointing. We purchased 2 chairs in November and by summer they were falling apart as seen in the photos. We are sick that we spend so much money and received such poor quality. The staff was charming when selling the product, but has been non-responsive and unwilling to make this right since. They want to “repair” the trouble spots. We didn’t pay a piecemeal price, but now we’ll have piecemeal furniture. I would not recommend spending time or money with this company.
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