Texas Leather Furniture and Accessories SA

Horrible experience from start to finish with this company. It took me all of 15min to pick out a couch and put half down to “custom build” this piece. Didn’t receive the couch for 7 months and several lies and horrible customer service all along the way even from their headquarters office. If you expectation is a high level of communication and customer service I don’t recommend this company. I regret my purchase and will never buy from them again. Plenty of other good leather companies around that will communicate with the consumer and not promise things that never happen. Very disappointed.

I wanted to purchase a rug for my mother for her birthday. Not only did they have a beautiful selection of rugs they had the rug she had seen in a magazine that she wanted!nThe customer service was excellent and the price was reasonable.nI highly recommend this store.

After searching for a leather sectional to fit my style I was excited to finally find one. On August 29th, 2020 I decided to invest on a sectional from Texas Leather and I was quoted approx 12 weeks for it to arrive. I did not hear from them once until I decided to call to get the status of it and I was informed it would arrive in Houston on 11/16 and it would take a few days to arrive in San Antonio and get inspected before I would get a call for it to be delivered. A few days came and passed and still no call, I called to check on the status once again and to my surprise it was going to be postponed until December 21st and that it would arrive in Dallas first before it would arrive here! Although I was disappointed I decided to just wait and be patient. Weeks go by and I decide to call the Friday before to just make sure it would still be on schedule. No surprise when I was informed that it wouldn’t arrive in the states until the first week of January 2021! I felt torn because all I could remember was how I fell in love with this sectional so I decide to wait a couple more weeks. January comes and no call or anything so I call again and it finally arrived in Houston last week. I get a TEXT to set up a day to have it delivered and we agreed on January 19th at 6:30 pm, I kid you not that I get a text at 5pm, just an hour and a half before it should be delivered that it will not be getting delivered because they won’t make it to the warehouse in time before it closes to pick it up. I think I’ve been pretty patient with them and can not believe it’s been almost 5 months and I still haven’t received anything. I understand things have been crazy with COVID but it’s the lack of communication from them that has irritated me.

Outstanding Customer Service, and quality products! Garier took great care of us and we ordered exactly what we wanted!nnWe went to Copenhagen Show Room and received no service from them so we decided to check out Texas Leather since they were around the corner and we are so glad we did!nnThanks for professional support and really looking at our space we will get exactly what we need and at a good price!

Meh. Theres a better store a couple of blocks away for leather.