Map
Detailed Information
- Place Types Moving company
- Address 551 W Columbia Ln, Provo, UT 84604, USA
- Coordinate 40.2505945,-111.6688902
- Website https://www.uhaul.com/Locations/Truck-Rentals-near-Provo-UT-846
- Rating 3.5
- Compound Code 782J+6C Provo, UT, USA
Photos
Reviews
Do not use this location.
Poor experience from start to finish.
I walked into the location to be served and there is a person behind the desk in a Dinosaur blow up outfit. When I asked his colleague why he was in it he said "it's his last day and he doesn't care". Which was the general vibe of the entire place.
I take my truck and return it. They then try to ping me for damages to the very top of the truck on a light. I did not drive under any overpasses or under any garages roofs and did not damage the truck in any way.
I asked for them to provide photos of the truck before to prove it wasn't damaged. They said they could, but then could not present them to me. I called and asked for them and they still had no photos to prove it that I "caused the damages".
Do not use this location, the manager is out of his depth and would not talk to me, even though I was standing right there as he spoke to his employee.
I was helped very quickly and courteously by two different staff members, including helping to troubleshoot my vehicle's fuses for trailer lights. They gave me two fuses no charge and even without this gesture I was pleased with everything.
One guy working on a weekday. Took me over 20 minutes to get my propane filled after informing him I needed it done. I got left behind as he kept helping people who came in after me.
Terrible experience. Told me that they could not accept electronic tender and tried to charge me 250 more than my reservation was listed (cash only). I’d like to assume that intentions were honest, but it sure seemed like there was some fraud going on. Their system was completely slow and could not pull anything up accurately. Would NOT recommend picking up from here. If you do, make sure you prepay online to avoid carrying hundreds of dollars cash on your person and pay the correct price.
The manager had great customer service. Nice location, would recommend the vendor.
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