Panera Bread

Today I had placed a mobile order with this Panera and typically I’ve never had a problem with any of the staff and my app experience. I figured it would happen eventually cause we’re human and technology isn’t always fun. Unfortunately today was that day, I usually wouldn’t write a review unless I know from being a former food service worker that something could’ve been done better (I’m not 45 in a business firm I’m 21yrs old and recently moved from a food service job).nI placed an order online two meals for my girlfriend and I, it was on her mobile account and we made sure to double check that it was at the vineyard location multiple times. We got to the store a few minutes after placing the order and tried to check in to one of the curbside spots. I noticed the app was giving an error message and I had my girlfriend go inside to check on the status of the order and if it had gotten done or if something was going on with the app. She was treated like she was gonna just take half of the store. She asked if they had gotten our order and if it was done and she was met with rude staff and management. I’m not sure if it was happening multiple times with other customers or if app servers where down or something and we just so happened to ask at the wrong time. One of the staff even took her phone out of her hand without permission so that they can “prove” that she ordered there. They questioned if the app even charged my card at all basically belittling her. We have the confirmation emails and a charge to my card that is $28.67. They gave us the food eventually but they didn’t even try to offer a coupon for a coffee or something. I understand that Panera is a large chain but it still matters if you try your best to mend one upset customer so they don’t feel the need to write upset reviews worse than this one.nWe still absolutely adore Panera but we hope that next time we visit it will be a much better experience like ones we’ve had in the past with this location. It’s typically very sweet and super quick I was just alittle shocked at how they treated my girlfriend today and hope that everyone on staff and management will have a better day tomorrow.

Service friendly and quick.

LOVE THE FOOD HERE. The atmosphere is gorgeous. Its a great place to study at or simply go for a lunch break. I love it and definitely reccomend it!

Food is always great here. The only downside is the atmosphere. Is more on the dirty side..from ceiling to tables..chairs.ect.

Baked breads are still star of the show. Good mac and cheese. Soup bread bowls are tasty. Food's pricey.