Ashley HomeStore

The best part, besides the reeling you in to buy, was the delivery team. They were excellent. The delay was uncalled for, understand the pandemic, my furniture was not even in the warehouse. After talking to customer service and wanting to cancel, all of a sudden my furniture was ready to be delivered. I was told if I didn't cancel I would be compensated. Furniture came, however one piece was broken and the reschedule for the following week. The same furniture that wasn't in any warehouse. I asked about the compensation and was told I had to wait until after my furniture was completely delivered. Well, it was, I called them and the had the nerves to offer me $120 gift card back to their store. Are they serious?

We didn’t purchase anything during our initial visit but we will absolutely be visiting Ashley’s again and it’s all because of Tre. He has a great knowledge of the products in the store, and did a great job of explaining the furniture warranty. Employees like Tre = returning customers. Keep up the excellent work, can’t wait to work with you again.

If it were possible to rate zero stars I absolutely would!! I went into the store and bought a mattress, because it was one of their anniversary additions that came in a box I was able to take it home with me that day. Honest mistake the associate gave me a full size mattress but I had bought a queen mattress. I didn’t realize the mistake until I got home and opened and unraveled the entire thing. When I called the store, the team attempted to help by offering one of the other associates to drive the 30 minutes to my house and pick up the wrong size mattress and bring the right size mattress. However, they discovered they didn’t have the queen size mattress in stock so they set me up with a delivery of the right mattress but still had no idea how to get back the wrong size mattress as it will no longer fit in my car. The next closest delivery date they could give me was two weeks out however if I went through the online distribution center I could’ve gotten the exact mattress I wanted the very next day when I called multiple times it was very difficult to get a hold of somebody nobody seem that interested in trying to help. I told multiple customer care reps that I wanted a refund and refused to do further business with their company none of them seemed to care... I was supposed to get a call back within three business days from the team that was supposed to come pick up the wrong size mattress, that phone call never came... I figured due to Covid I would give them the benefit of the doubt and award them a couple of extra days before I called them back at which point I discovered the customer care rep that I had spoken to who was supposed to cancel my delivery and process my refund never put in the order so I was still scheduled to get the delivery of the mattress! The other customer care rep had to email her manager to figure out what steps to take to be able to process my refund but she too did not cancel this delivery that I had now asked twice to have canceled. The customer service is atrocious nobody cares about losing a customer their prices may be good but it is not worth this!!!!

Buyer beware!!! Spent thousands on a bed and the guys delivering the furniture didn’t even know how to put it together. I had to basically show and help them. They also sold us pillows for $200 that don’t even fit a king size bed. I’ve been through customer service and also to the store and was basically told I was lying by our salesman Eric. Can’t seem to get anyone in management to refund the pillows. I would also rate at 0 stars if I could. Would never do business with them again. I wish I could find out who the independent owner was so I could let them know how bad their company is but they probably already know with the way they practice business.

My salesperson Sheri was great! She was very helpful and listened to what I wanted for my living room. I came for a sofa and ended up with the whole package. Go see her if you need help decorating.